Mel M
- Flag inappropriate
- Show review history
App never works. I tried what you Phillips Consumer Lifestyle B.V. stated on 9/17/24. Still no luck. I have tried everything to get this app to work. I've cleared the cache and data, uninstalled the app, and unpaired blooth and factor reset the shaver. The shaver will connect to the app, and once the shaver is turned off, you get a message on the app saying not connected. I have tried to get this app to stay permanently connected for months. The app has been updated to the most current softw
Philips Consumer Lifestyle B.V.
17 September 2024
Hi, we're sorry to hear that the app doesn't work for you. Have you tried clearing the cache or reinstalling the app altogether? Also, make sure to enable location or nearby devices permission on your phone. Otherwise, try a hard reset by pressing the on/off button on your shaver for 30 seconds. We hope this will solve the issue.
Roger B.
Not sure if it's my phone, but it took me a long time to connect/sync my device to my phone. Tried every which way and finally connected. Which was odd, because "way back when" l first got this as a gift from my daughter and son-in-law, the app downloaded right away. When I deleted and now tried to re-install, it took forever and like l said, had to find links and troubleshoot ways to download....Frankly, it was pissing me off, until it finally connected!!
9 people found this review helpful
Philips Consumer Lifestyle B.V.
27 November 2023
Thank you for your review, Roger. Although we are glad that, overall, you've been liking the GroomTribe app, we also appreciate the feedback you've given us here. Should you have any questions for us, please contact us via our website. We can then take a closer look.
Larry McCauley
Poor: Was never able to connect to my series 7000 shaver using my smart phone through the Google Play app. I followed the directions to the letter. WheI went to my Bluetooth settings, I could see my shaver listed as a Bluetooth device, however, after clicking on "Connect", nothing ever happened. The shaver was running during each of many attempts. A complete and utter failure. Thankfully, the shaver shaves my face flawlessly, but the app is useless.
26 people found this review helpful
Philips Consumer Lifestyle B.V.
15 August 2022
Hello Larry, thanks for your feedback. We are sorry to hear the app did not work for you. Have you tried unpairing your device, and then pairing it again? Please also consider cleaning the bluetooth cache of your phone. If this doesn't help, please reach out to us on social media. We'll be happy to assist you further.