Tyler Coon
Used to go to Scooter's weekly, but after the app update and not being able to access the app, I've stopped going. Been trying to get support to get help resolve the issue, and can't get live help. Email responses are automated and those take a week or two to receive back. The real person this is hurting is the franchisees that are losing out on business, due to the technical issues from whomever is in charge of getting a successful app functional and then too, resolving issues quickly.
37 people found this review helpful
Emily Cornish
Update has been awful. Missing the option for "light ice". Would also love to see a spot for previous purchases for faster reorder. I feel like when I order in person, things get missed. I like to be able to show what I need, as that's what works for me.
5 people found this review helpful
Jeff Quandt
Latest update failure While the upgrade process went well, the actual use of the app is a failure. First, I can no longer see past orders, even the order I placed today. Second, I could a "failure to process" an order twice, and the suggestion was to reload. I did that the first time and processed my order again. Same result. I then looked at my CC transactions, and both went through, even though I got an error on the app. The local cashier could not cancel one, so I got double orders. PIA.
20 people found this review helpful