NYDocSubmit

NYS Office of Information Technology Services

About this app

NYDocSubmit enables residents of New York State to submit required documents for SNAP, HEAP, Temporary Assistance, and Medicaid – avoiding another trip to the local social services district (“district”) office.

This App is available to residents of Albany, Allegany, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Dutchess, Erie, Essex, Franklin, Fulton, Genesee, Greene, Hamilton, Herkimer, Jefferson, Lewis, Livingston, Madison, Monroe, Montgomery, Niagara, Oneida, Onondaga, Ontario, Orleans, Oswego, Otsego, Putnam, Rensselaer, Rockland, Saratoga, Schoharie, Schuyler, Seneca, St. Lawrence, Steuben, Suffolk, Sullivan, Tioga, Tompkins, Ulster, Warren, Washington, Wayne, Westchester, Wyoming, and Yates Counties at this time. If your district is not listed, check back soon to see if it has been added.

This App is NOT monitored for emergencies. You must contact your district office directly if you need help to address an emergency. DO NOT use this App to submit an initial application for SNAP, HEAP, Temporary Assistance, or Medicaid; to submit a SNAP Interim Report, SNAP Change Report Form, or SNAP Periodic Report; or to submit a recertification application for SNAP, HEAP, or Temporary Assistance. However, you may use NYDocSubmit to submit a Medicaid recertification.

DO NOT submit sensitive information, such as HIV status or domestic violence information and/or addresses that must remain confidential to safeguard you or a household member. If you need to submit such information, or if the App is not available, provide the documents to your district in a manner OTHER THAN through this App, such as through the U.S. Postal Service, in person, kiosk (if available), or fax machine.

Ratings and reviews

its convenient and I like the concept but, it took me 3 days for the site to be available. not sure if it was my connection or the site . I wasn't having problems with any other app or device. Also, doing one page at a time took a lot longer but still less time and gas than driving to dss and cheaper than mailing or faxing . so basically I cant really complain because it was better than my other options .

It's a great app, but I don't receive paper copies of *anything*, so the "capture document" is useless to me. An addition of "submit existing photo" so I can submit a screenshot would be such an amazing improvement!! And, the colors of the menu drop down need to be adjusted, as you can't see the words because they are the same color as the background, just an fyi.

Logging into this app was a nightmare. When I'd try to enter username and password, I'd always get a "connection reset" error and was unable to log in. I was able to log in when I manually typed my password first, then my username. It still gave me an error, but the somehow logged me in. After that, everything worked fine and I could upload images fine.

What's new

Performance improvements and bug fixes applied.