A Google user
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Update: Tried two more times to install. Whitelisted it with my VPN app and that solved the crashing issues. Still not the easiest to use app but it's at least working now. If you have a VPN on your Android phone you'll probably need to whitelist this app to make it work properly. Wow. Ironically, this transit ticket app is a train wreck. Constant crashes after initial installation. Unable to even set up and buy 1st ticket. With all of the similar horrible reviews why isn't this app been updated in over 14 months?
15 people found this review helpful
Bytemark, Inc.
15 May 2020
Mr. Cohen,
We are sorry that you’re having issues with the app and appreciate your feedback. We will further investigate & solve the issue. If you encounter any additional issues please write to us at support@bytemark.co.
Kory
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Buggy, can't sign into my account despite being able to sign into their Bytemark payment portal in a web browser. I have made multiple ticket purchases, but cannot log into this app to retrieve them or use them. Keep getting an error that says, "Something went wrong, please try again." I've reinstalled the app. Changed my password. Restarted my phone. Nothing works. Terrible system.
10 people found this review helpful
Bytemark, Inc.
26 February 2024
Hello,
We are sorry to hear you are having trouble logging into the app. Please try the steps below and login again.
1. Search for Settings
2. Select System
3. Select System Languages
4. Then select Regional Preferences
5. Ensure the defaulted option is selected
Screen Aimless
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UPDATE: Hours after I placed a 3 Star review I attempted to buy a ticket with the app while downtown. The app completely failed to process my purchase. If you are in Seattle, just get an ORCA card. --- Works great for Seattle transit. Has a nice reward system that I've come to rely on the free tickets from. The problem is the app, or the server, or my phone will occasionally have an issue and without fail I will lose the points and lose the free ticket while trying to redeem it.
9 people found this review helpful
Bytemark, Inc.
18 March 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us by visiting the settings section of the app so that we can follow up. Thank you.