Nicholas Chan
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During normal operations, the app will often 1.) fail to authenticate or 2.) crash on start. After an uninstall and reinstall when the app is no long able to even start up without inmediately crashing, I was faced with a situation where the digital token 1st verification OTP was sent to my email just fine, but the SMS OTP never came which meant I cannot activate. Considering that there is NO OTHER hardware token option now available, I am effectively locked out of my company's bank account.
16 people found this review helpful
DBS Bank Ltd
7 December 2022
Dear Nicholas Chan, We apologise for the inconvenience you have experienced. Please contact DBS BusinessCare for further assistance.
Kyhl Nuar
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This App say there is a key logger on my phone. I did so many scan with multiple malware app. Went though background services, Admin apps and all apps . Vgaurd needs to be much more specific on what it detects how to rectify. It detects in a seconds when a malware apps can't in minutes of scan. Finally I did a painful factory reset and I realized its a volume key remapper from google play store which I use on a daily basis. It just so stupid to call all software Keylogger.ANDROID.PhonespyPRO.
6 people found this review helpful
Thank you for your review Kyhl Nuar. It will be great if you can share more information with us on the key logger that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.
C y
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Useless app. Can't do much except check account balance. The TT menu just don't work. After approval the application just got stuck there. Checking back, the app asked for approval again. Did the process so many times and still don't work. The person who designed it did not check if it's working. DBS App always loose out to competitors. Must have hire cheap IT engineers.
DBS Bank Ltd
2 September 2024
Dear C y, we apologise for the inconvenience you have experienced using our DBS IDEAL Mobile app. You can contact DBS BusinessCare Hotline for us to look into this.