The General® Auto Insurance

The General Automobile Insurance Services, Inc.

About this app

The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

• Quickly obtain a quote* for a new auto insurance policy with The General®.

• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

• Start and submit a new claim, or even follow the status of an existing claim.

• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at [e-mail]. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

Ratings and reviews

There is always some problem that the app is having. They were doing an update to the app and the app was down for like 3 weeks straight. I go to sign in and low and behold after entering the password it just doesn't do anything. It just chills. Doesn't sign in and it's so annoying. Seriously one of the worst apps I have EVER used. It's crazy how much this app sucks. Thank God they have a website. Too bad that also sucks but not as bad......

Have been unable to log into the app or the website. Keep getting an error message. Was able to briefly get into it on Sunday September 1st. But throughout that day prior to that and after that up until today I have not been able to get on the website or the app. (9/16/2024 update.) As of today I am still unable to access my account through the app or the website. I received the text today about my account however I'm only able to look at it. This has been an ongoing problem.

You'll wait hrs on the phone and they will charge you more and more over time without any explanation. At first it seems great but after a couple years you'll see that actually you're paying more then triple the starting price. When you try to get it fixed well I'm still trying to get if fixed. Can't even cancel my policy without taking to someone and it's been days trying to get ahold of someone. Definitely at this point I want nothing to do with this company! Don't get their insurance

What's new

Just a little behind-the-scenes magic happening! We've made minor updates to improve your experience and keep things running smoothly. Enjoy the latest enhancements and more to come soon!