Yasmeen Al-Mousa
Does not give you the option to see your line history or print out your bill or plan info. zain also don't have the option of sending your bill line info to your email. Thus they can (and do) change your line's monthly bill and options. when you call customer service to inquire they say that this has always been the case & 'the system' states such & that you are in the wrong. Since they send no emails you have no proof of the truth. The app is controlled by them to say whatever whenever.
Zain Kuwait
31 October 2024
Dear Customer,
We are sorry to know the App did not meet your expectations.
For a better experience, we kindly ask you to email us your observations along with your contact number to cust_care@kw.zain.com, so we can contact you as soon as possible.
Have a wonderful Day!
Zain Customer Care | cust_care@kw.zain.com
Abdallah Alwadi
Every time my capacity ends I am suffering. To renew it..I am supposed to have internet. 🤦♂️ How exactly?!. Then: It used to have add infinite capacity after I spend 50% or more. Now I've logging in and spent 100% and I still don't find it. Visited Zain branch and said they can't help..call 107. 107 (customer service) said okay we'll send a link that doesn't need internet..still nothing sent. Omg..this is very frustrating.
4 people found this review helpful
Dear Customer,
kindly contact us via livechat service through the following link in order for our representatives to assist you thoroughly:
https://www.kw.zain.com/chat/
Thank you for contacting Zain.
EJ Punsalan
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Got phone calls from Zain Deals for the past few months. But the person on the other line always ends up asking "You don't speak Arabic?" then ends the call. 😆 So I guess Zain only offers to Arabic speaking people then and it isn't for everyone. How lovely. 😆 And on the App, I get a MAX offer. Upon opening it would always say I am on the wrong page. Offers in app and on the website with the same logged in account are different so... I don't know. 🤷🏽
6 people found this review helpful