Colin Smith
I hate having to keep signing in to the app. I can't share the frames I've chosen with anyone to see what they think. I setup my prescription in my details, and then it asks me for the information again when I'm looking for frames, when I put the information that it's asking me for, it then says it's already on file?! When you're looking at the colours for the tint of the glass, and choose one it then shows the colour really fast! It switches too fast
25 people found this review helpful
Thank you for your review and feedback! We are always looking for ways to improve the app and we appreciate your feedback.
Anthony Barry
Once demanding my prescription from an eye exam, I've ordered from Zenni every since. The options are incredibly numerous, w/ prices starting at around $7-10 up for MANY very nice frames, and prices that start going up gradually for MANY others. Frames can be tried on virtually and lenses and options are far better than any optical office. Shipping is very fast, within just a week or two, usually closer to a week. GREAT quality, and I've been very pleased with each purchase I've made..!
23 people found this review helpful
Serena H
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Prices for the frames are okay until you go to check out, and it's not an option to skip the "recommend" area, which adds additional cost. I also noticed when I went to pay for another pair of glasses with the same lens, the price went up about $20 and I have to pay for shipping. I also downloaded the app, to use the discount code, it did not work for what I was buying. What a waste! Will never buy from this site. Totally unsatisfied.
14 people found this review helpful
Thank you for your review Serena! The add-ons are optional, and you should see a space where you can skip the ones you don't want! We are sorry to hear if the promotion didn't work for you. Could you reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, or via chat on our website? We would be happy to help.