Noe Mercado
One of the worst applications I have ever dealt with. Entering your information is like trying to carve it on a rock with your finger nails; it doesn't take it. When it does take your information, then it is invalid. I travel there for business and have already registered an account, but still have issues as it does not recognize my login credentials when I try to login for new trips. Plainly said, it is horrible as if a second grader created it.
58 people found this review helpful
DICT eGovernment
3 June 2024
We're genuinely sorry for any inconvenience you've experienced. Your satisfaction matters to us. Reach out to us at support@e.gov.ph with your name and contact number, and we'll be sure to assist you immediately.
Abigail Go
Terrible app. Decided to try to use the app because they online website was also awful and difficult to use. But on the app, I keep selecting "United States of America", but the app keeps auto-selecting "United States and Minor Outlying Islands". Editing information is also impossible. For something as important as immigration and entry to other countries, this should have a more reliable interface.
12 people found this review helpful
DICT eGovernment
4 July 2024
We're genuinely sorry for any inconvenience you've experienced. Your satisfaction matters to us. Reach out to us at support@e.gov.ph with your name and contact number, and we'll be sure to assist you immediately.
skyfly
This app is typical "pretty to look at" but actual functionality is horrible. First off it has two "American" categories without identifying which is US or Minor Islands so it is a game to apply either or till correct is seen in next screen. Then, cannot even get past the passport verification, a perfect picture dozens of times still yields incomplete auto-fill and failure to verify. To top it off, cannot go back to main menu after info inputed so had to uninstall.
22 people found this review helpful
DICT eGovernment
11 April 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@e.gov.ph. Thank you.