sura
There is no protection for you as a customer if the item bought is faulty or of bad quality. Save your money and time, and buy elsewhere. I had an extremely disappointing experience with this online store. Bought an item which I discovered was faulty and requested a replacement within 24 hours of receiving it. Unfortunately I was left to the merchandiser's opinion which did not admit the bad sale and 1 month later from continuous communication no replacement or refund was granted.
11 people found this review helpful
Hi there, Sorry to hear about your experience, this must be frustrating for sure. This is not the level of service we aim to provide. We take quality and customer satisfaction seriously, and it’s clear we fell short in this case.Our support team will reach out to make things right again.
SALLYANDCOCO
"Excellent Product! Highly Recommend" I purchased this product recently, and it exceeded my expectations. The quality is outstanding, and it performs exactly as described. The design is sleek and functional, and it has made a noticeable difference in my daily routine. Shipping was fast, and the packaging was secure. Overall, I'm extremely satisfied with this purchase and would highly recommend it to anyone looking.
2 people found this review helpful
DubaiStore
16 September 2024
Hey there, Wow, thank you for the fantastic review! 🌟 We’re thrilled to hear that the product exceeded your expectations and it’s great to know that the fast shipping and secure packaging made your experience even better. Thanks a ton for the recommendation and for being such a valued customer! If you need anything else, just let us know. 😊🙌
Damith Pathiranage
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If you buy anything from this app and you will have to return it in any case , its better to give it to someone for free. If not you will waste your time sending emails messages every day. I have requested to return one product 01/08/2024 they picked it but nothing happened after 26 days. Even dubai store has responsibles to give the better customer care service to the customer . But they are not. Think twice before choose this app and never make mistakes while selecting items.
3 people found this review helpful
DubaiStore
2 September 2024
Hi Damith, So sorry to hear about the inconvenience you’ve faced. This is certainly not the experience we want for our customers and It’s unacceptable that this has happened. We are glad now that the issue has been resolved.