k.
- Flag inappropriate
- Show review history
App blows if you wanna use it to deposit checks aka refuses to take the pics without resetting app aka force resets app after taking any pic. Generally the back check photo which is even more annoying because you put everything else in just for it to crash at the last second. Been a problem for a long time now, disappointed is not fixed yet. And other reviews have replies of "clear cache and reinstall" wants to do that!?! Come on.
3 people found this review helpful
KeyBank, N.A.
18 August 2024
Hello, we're sorry for the trouble you are experiencing with our app. Please attempt to uninstall and reinstall the app. When you go to access mobile deposit, please change to use manual capture mode and ensure your Bluetooth is off. For further assistance, please email us at KeyBank_Help@KeyBank.com and reference your review. Thanks. ^PD
Jeff TrƤgheit
My initial review of this app was negative because, lol, Keybank broke the app. Now, 8 years later, Keybank broke the app again and it only functions on WiFi regardless of how your signal is. Thank you for finally giving me the push I needed to find a new bank. PlEaSe UnInStAlL and ReInStAlL. Duh. That's basic tech support. I did that, cleared cache, cleared data and the app still isn't working. This happened immediately after the last update. It's not me. It's you.
3 people found this review helpful
KeyBank, N.A.
18 August 2024
Hello, we're sorry for the trouble you are experiencing with our app. Please attempt to uninstall and reinstall the app. Ensure your device software is also up-to-date. For further assistance, please email us at KeyBank_Help@KeyBank.com and reference your review. Or call us at 1-800-539-1539. Thanks. ^PD
David Druckenmiller
- Flag inappropriate
- Show review history
No change log. Lack dark/black theme. Broken back button that prevents exiting the app in a normal way and breaks in-app navigation; only way to exit is home button then remove from recents. Screenshots not allowed. I can deposit checks, initiate payments via the app, but what banking app can't do those things today? It won't allow me to use fingerprint login but will not tell me why. Uses immersive mode for no reason.
2 people found this review helpful
KeyBank, N.A.
21 August 2024
Hi David - We appreciate the feedback, and we will pass this along to our team for consideration of future enhancements. Feel free to email us at KeyBank_Help@KeyBank.com for additional troubleshooting or call to speak with our Digital Specialists at 1-800-539-1539. Thank you, ^DD