Francis Usher
Pointless bloatware app that requires location permissions for no reason. The old system of them texting an access code worked fine. And now they added the freemium "feature" of charging $3 per day if I don't pick up my parcel right away. I would uninstall this app but then I wouldn't be able to receive packages. Welcome to the technological dystopia folks. Can't wait for our AI overlords to cleanse the world.
2 people found this review helpful
Parcel Pending
17 December 2024
HI Francis, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you have encountered with the app. Please reach out to our customer support team at 855-316-4756 for assistance or email me directly so I can better assist you. Thank you, Brad Bishop b.bishop@quadient.com
Darryl Michaud
Invasive, garbage app for a mid service. It demands constant location access (even when not in use) for zero customer-facing benefit. 3 guesses what they do with your valuable, private data... Also, the package locker barcode scanners can't read screens, so you have to type an 8-digit number to access your stuff. The app provides exactly zero benefit over an email, and harvests lots of data. Avoid if you can. Oh, also: more often than not, you get packages for the wrong address
8 people found this review helpful
Parcel Pending
23 October 2024
Hi Darryl, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you have encountered with the app. Please reach out to our customer support team at 855-316-4756 for assistance. We would like the opportunity to address your concerns. Thank you, Brad Bishop b.bishop@quadient.com
Sperkowitz
- Flag inappropriate
- Show review history
Updated review: over a year ago I lost the ability to open my locker via Bluetooth and was unable to figure out why. Today it hit me to check the app permissions and it seems "detect nearby devices" was set to not allowed. Possible app was put to sleep and that did not reset. Once I set it to allowed, the Bluetooth function worked again. Wish there was a better troubleshooter about things that could go wrong and how to correct. Leaving as 4 star due to having to help myself.
4 people found this review helpful
Parcel Pending
28 June 2024
Thanks for leaving a review! We are continually working to deliver the best package delivery experience possible. We’ll be sure to pass your feedback on to the rest of our team. Have a great weekend!