Intermountain Health UT/ID

Intermountain Healthcare

About this app

My Health+ is now the Intermountain Health patient portal for Utah and Idaho. If you are an Intermountain Health patient in Utah or Idaho, this is your new personalized app that brings powerful tools from across your health experience into one place. The app makes it easier and more convenient than ever for you to manage all aspects of your health – from booking an
appointment to paying a bill.

The features of Intermountain Health's patient portal are designed to take the complexity out of managing your health, so you and your family can spend time living the healthiest lives possible. Prior to signing in you can search for doctors and locations, schedule visits, pay your bill, get an estimate, and more!

While using the app you can:
- Message your providers
- Manage family appointments and schedule appointments
- Easily access your health record
- View your test results and medication history
- Pay your medical bills in one convenient location
- Get cost estimates
- Launch a virtual visit with your provider or get 24/7 care with Connect Care
- Check your symptoms and find the best place to go for care
- Get important prompts for preventative care

Intermountain Health's patient portal is an expanded and improved version of My Health+. The portal is also available as a personalized web experience at myhealthplus.intermountainhealthcare.org

Ratings and reviews

Speed, efficiency and user friendly navigation need to be improved. Sometimes my user profile loads quickly and other times it can take 3+minutes to load. Trying to navigate between different functions isn't intuitive and I can accidentally close out of the app when I'm just trying to go back to the previous screen... then the delayed loading of my profile starts again.

Needs so much work. This app is so frustrating to deal with. Getting test results to load is like pulling teeth. There's about a 30 second delay when you click on anything, followed by nothing loading. Every. Single. Time. I have to exit back out (which takes it another minute) then click it again and hope it finally loads. Also, I've NEVER successfully been able to open a letter or message from a provider in the app. Nothing. It will not load. I gave up on even trying about a year ago.

I have been using the app as well as the website for many years. The app is slow, but recently it stopped working to view any lab results at all. When I contacted tech support, they made the assumption that I was waiting for covid results, and told me to check back in a couple days. I get labs done every week and can always view them the same day. I tried refreshing as suggested, and it still doesn't work, it hasn't worked in weeks. It also still doesn't work on the actual website as well.

What's new

[Improvement] Bug fixes and minor UI enhancements