South Shore

Bytemark, Inc.

About this app

The South Shore Line's mobile ticketing solution allows customers to get schedule information, purchase tickets and use their smartphone as an active ticket. Tickets can be purchased from anywhere at any time and activated just prior to boarding the train. It makes traveling on the South Shore easy and convenient.

Ratings and reviews

The train schedules are there. You just better have a backup plan in case the trains don't show up. My newest frustration was buying multiple train passes before the end of the year. Unfortunately, I was laid off and asked customer service for a refund. I had over $200 in passes. I had the inactive passes for months and asked for a refund before they expired. The rep sent me a small fraction of the amount. Not even loss to what I was due and lied to me about not having them.

The app was much more user friendly prior to the latest update. It used to save my schedule info (departing and arriving stations) and all it took to check eastbound schedule was to hit the reverse button between the saved stations. Now you have to go into the menu and select the station stops you need in order to generate a schedule. May seem like a little thing, but when ur looking for the next train out of Chicago, sometimes those precious seconds can cost you an hour or more of your time

This app is a big step backwards in terms of functionality. Not going to beat a deadhorse repeating what others have said, but with this app, if you have no signal, it will take forever to try to connect before you can get to your ticket saved on your phone, which is a major issue when the conductor is trying to check your ticket; it even does this if you've opened a ticket, have the app running in the background, then try to bring it back up for the conductor. Ridiculous! Why do I need to be connected when my tickets are saved on my phone? Not well thought out at all, especially with how spotty cell service can be along the train route.