
Alvin Quiroz
Useless app. I wasn’t able to log in to the app due to incorrect credentials since I forgot my password. I tried using the “Forgot Password” option, and after clicking the button, the app displayed a message saying the request was submitted. However, I haven’t received any email. I also, email their customer support but there are no reply on their side.
4 people found this review helpful
PhilCare Mobile App
September 1, 2025
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at heyphiltechsupport@philcare.com.ph. Thank you.

Keanne
Mobile app keeps on crashing. I need to access the app today to get my son's account number for check up but can't even login because of this issue. Tried uninstalling and reinstalling but same thing. Can't even go to the login page. Please fix it ASAP!
1 person found this review helpful
PhilCare Mobile App
November 5, 2025
Hi, apologies for the inconvenience encountered. For your concern, please email to heyphiltechsupport@philcare.com.ph so we can further assist. Kindly indicate your account details such as name, cert no and mobile no. Thank you.

Aaron Griego
App Error: Detection showed that HeyPhil 2.0 crashed for its own reasons. You can check whether the app is up to date or submit feedback through in-app customer service or other channels. I have already tried multiple troubleshooting steps like clearing cache and storage, force stop, reinstalling the app, restarting my phone but still the app doesn't open. How can I now use my HMO?
PhilCare Mobile App
November 3, 2025
Hi, apologies for the inconvenience encountered. For your concern, please email your concern to heyphiltechsupport@philcare.com.ph so we can further assist you on your concern. Kindly indicate your account details such as name, cert no and mobile no. Thank you.