
Drew Crafton
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Latest update killed the former app. I now have to use this obtuse interface. Actual current temp and humidity are small and hard to find while the Setpoints are large. Menus are makes it hard to find the information you want. Some of the values are in gray font making it difficult to read. The energy usage info is limited and can only see detail for last 2 days. It is hard to believe that these products can keep getting worse but they seem to find a way..
141 people found this review helpful
Carrier Corporation
April 22, 2025
Your experience is important to us. We appreciate your feedback on font size, layout, and info visibility. Our team is actively working to improve the interface based on input like yours. For more support or suggestions, contact ResDigital@carrier.com so we can assist you directly.

Mike C
App is frustratingly slow. It takes too long for current system status to update within the app. It takes too long to send and receive information from the thermostat. I also wish more information was on a single page instead of having to tap through multiple pages to see different information; it's the same thing for the thermostat, the information is too scattered.
1 person found this review helpful
Carrier Corporation
November 5, 2025
Thank you for your feedback and we apologize for the delayed status updates, our team is working to improve app performance. Your suggestion about consolidating information on a single page is valuable feedback that we’ll consider for future updates. If you’d like to share more or need assistance, please reach out at ResDigital@carrier.com.

Reiner Browning
Kicked me out of the app after many months of it working fine. Can't sign back in. Says my email is no longer registered. Try to create an account with said email, and it just errors out with message "something went wrong" or "[object Object]". super buggy. Shoddy work from the development team. This should've never went to prod. Whatever you paid them, get a refund.
7 people found this review helpful
Carrier Corporation
October 20, 2025
We sincerely apologize for this frustrating experience, this is a critical issue and our support team is available to assist you directly. Please email ResDigital@carrier.com including the username/email address of your account for immediate assistance. Thank you for reporting this issue.