
Caleb Simmons
This is probably one of the worst apps I have ever used. It's always "an unexpected error has occurred" right before my insurance is due. how convenient. Not to mention i've had this insurance ever since I was 18 and I am now 28. it just jumped up 50 dollars in a matter of a month with no changes. Not pleased with this insurance company to say the least
National General Insurance
August 5, 2025
Thank you for reaching out, I'm sorry you're having issues accessing your policy. Please contact us at 877-463-4732 so we can review your policy, answer questions on your premium and assist you with app access.

Barbara Newitt
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I just checked app and under make a payment the only option it gives is Cash with no option to set up Auto-Pay. The only way to pay is to go to your local office and pay or call them and enter your card information. What good is this app "Nothing Good" just a pain in the rear end, I wanted to say something else but was being nice. So aggravated. Additional complaints on app, I can't log out of the downloaded app without Powering off phone. All it does is just Spins. Use Playstore to open .
6 people found this review helpful
National General Insurance
July 8, 2025
I'm sorry you're having issues with the app. I would like to have someone take a look at your policy with you to see why you only have cash as an option. Please contact us at 877-463-4732 so we can assist you and escalate any issues as needed. We apologize for the inconvenience. Thank you!

Dorothy Watts
I went to the company Last month to pay my bill and they said not to pay it there if so it's extra $7.00 . I thought it was a machine to come pay it in there. so the app I been trying to use took me in circles. very complicated. now I'm late and hate to go in there. One is not as friendly. the other one be busy because she's nice. one in training. now I guess I gotta look for another insurance company.