A Google user
Just set up app, haven't used it yet. BUT, to enter birthday a calender pops up with date of Jan 1, 1990. You must press forward or back arrow (one month at a time) to your birth month/year. There is no way to input directly or quickly scroll - I had to press back arrow 36 times (I know, I'm old). This seems unnecessary especially when entering height is an easy scroll. Perhaps the kids who designed this are not aware that people over, let's say 30, still exist. Now let's see how well app works.
1 person found this review helpful
Joicom corporation
January 29, 2019
Dear Anthony,
Regarding the problem you met, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot. Look forward to hearing from you.
Best Regards,
RENPHO Team
D K
Had this app/one of their scales for years and for some reason the bluetooth is paired but the data isn't coming into the app today no matter how many times I repair the scale and step on/off. I really didn't want to download their new app (this one is officially "outdated" now) because they have useless menu tabs like "Store" in the new app but I guess there's no other option.
6 people found this review helpful
Joicom corporation
January 15, 2024
Dear D K,
Our technical team will be committed to developing and updating the Renpho Health app, and the Renpho app will be removed from the app store in the future. So we suggest users use Renpho Health APP.
If you have any further questions, please do not hesitate to contact us at support@renpho.com.
Best Regards,
Customer Service Team
Karla Clippinger
Works great with my scale. I love all the information it keeps track of. Sometimes it doesn't update. It will not see my recent weight unless I have it on while I weigh myself. It's kind of irritating when I does that. But all in all it's a great app and has been tracking my weight etc. Since I started using it in July 2019 so I can look back and see when I've lost or gained and other things. It's a great tracking system. There are no ads either.
5 people found this review helpful
Joicom corporation
September 10, 2021
Dear customer, regarding your issue, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot. Look forward to hearing from you. Best Regards, Renpho Customer Service Team