Shake Shack

Shake Shack

About this app

The closest you’ll come to downloading a burger and fries: the Shack App!
Whenever you’re craving really, really good ingredients (always), getting your Shake Shack fix is easier than ever on the app—from delivery to curbside pickup. Plus, enjoy sweet features like early access to new items, exclusive collabs, and way more.

SHAKE SHACK APP FEATURES:

SKIP THE LINE
o Order ahead from wherever
o Choose your pickup type
o Fast reordering + save your favorites
o Customize your meal + allergy preferences
o Google Pay

99¢ DELIVERY
o In-app delivery for just 99¢
o Track your food in real time
o Customize your drop-off preferences

EXCLUSIVE TREATS
o App-only offers
o Early access to new items + collabs
o Exclusive regional + seasonal items
o First to hear about all new items

Follow us on Instagram, Twitter, and Facebook for all the latest Shake Shack news: @shakeshack

Ratings and reviews

Good app with good customization options. But I typically order the same thing every time time, and this is one of those ridiculous apps which clears your cart if you change locations. Follow up: I just ordered in a different city. I put my phone down for literally under two minutes. When I unlocked, it had cleared my cart. So I reordered. But I didn't notice it also *silently changed the location back to where I was last week*. There's $40 down the drain. :(

I have to imagine Shake Shack is losing business with how bad the app is. Constantly have to log back on, re-enter an order, and try to pay multiple times. If you somehow manage to get through all that, you have to keep in mind that when you get the notification that your order is ready, it means they have only STARTED making your order. Expect to wait 5-15 minutes after getting notification for your food to actually be ready. Just a really bad experience all around.

After sucessfully logging in via email and verification code, the app automatically loads an "Uh oh!" message saying it cannot add a card. I had not even attempted to add a card yet because the error message blocks loading the dashboard and menu. After logging in 6 times and being verified 6 times, just to get the error, I gave up. I was going to purchase a $100 gift card. However, seeing that the app won't even load, I'm done. Uninstalling this app. Astonishing that the coders are this bad.