
Tat Chow
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Lied to about moving me to their 'Standard Plan' which no longer have push notifications/text messages. I've been on their standard plan for 7+ years (started out at $14.99, increased to $17.99 then $19.99 and $21.99 soon) and always had the ability to receive push notifications and text messages from the app. They keep increasing prices and removing features and now lying to customers. They say we never should have had the option to receive those notifications. I've had SAME PLAN for 7yr.
73 people found this review helpful

Marissa Dee
Really good system! the app itself works perfectly with the SimpliSafe system. it's awesome to be able to access it from anywhere that you are, I love that it is not only dependent on Wi-Fi but has its own network as well. And the cost of monitoring is very reasonable! My only issue is the doorbell camera. For the entire 5 years that I've had the system it has always had connectivity issues. I got a Wi-Fi extender, I also got a mesh Network and still the camera drops signal frequently.
1 person found this review helpful

Jamie Bell
They need to update the app for the door locks, so to lock at a time different than 30 seconds, one minute or 5 minutes. We should be able to set it for like 2 hours or if the door is still unlocked at 10:00 at night. this is the worst part that drives me crazy about this app. Every other app that controls door locks lets you put a time, if they would add that it would make such a huge difference.
2 people found this review helpful