
Jack Lynch
the photo backup feature is severely lacking. It says it completes successfully but if you check, there's often missing files that didn't make it and no errors to retry the failed ones so you have to look through the entire folder and find the missing ones. The bigger issues is it doesn't maintain all the directory structures. It does for some, but not all which makes even less sense. Makes it very hard to sort through and ensure all my images were backed up to my synology.
26 people found this review helpful
Synology Inc.
August 7, 2023
Dear user, I am sorry for the issue occurred, and we will fix it soon. Currently the workaround is:
Step 1. Please go to tab "Offline Files" and check if any pop-up windows related to permission.
Step 2. If yes, please grant the permission first, then check if photo backup still face any issues.

A Google user
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Doesn't work. Doesn't connect. I tried to contact customer support, but they take days to rrspond (email only). When they did finally respond, their instructions didn't match options for settings on my DS1. I submitted request for clarification and am still waiting for a response. Being able to access my files is the main reason I bought this rather expensive system. The app is useless.
17 people found this review helpful

A Google user
Used to work great, now it's completely broken. just constantly says connected and then reconnecting. Photo backup doesn't work at all becuase of this. Also when photo backup worked it couldn't find some of the folders on my phone where my older photos were stored. so some are backed up and some are not. Even manually trying add the folders doesnt work. NAS is great, but god you guys really suck at software. Every app is a dumpster fire.
25 people found this review helpful
Synology Inc.
June 6, 2019
Hi Bobby, sorry for the inconvenience. To solve this issue, we need more information. Could you please click on the following link to send us a ticket? It will be much appreciated. https://account.synology.com/en-global/support/create/ticket