
Van Hadden
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Update august 2026: it no longer takes a full minute to open a video stream! Only took several updates after they responded to the 2 star review with "just update, it's fixed," which is why only 3 stars now. Over time this app's retrevial of video has become so unresponsive as to be practically unusable. Video works fine when accessed by web client, takes multiple minutes to load anything in app.
2 people found this review helpful
Synology Inc.
April 20, 2026
Dear User, this issue has been fixed, please update DS cam to the latest release version. If you still have any question, you can submit a ticket to our developer team via https://sy.to/support2svs. Thank you for the feedback. We will keep working hard to make DS cam better.

Javier Bruno (Derp)
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It used to work great, but a late update in the past month made it unusable. It freezes all the time and is barely responsive. Nothing changed on the NAS and desktop, and web access works. The app is still using hardware decoding, but somehow it's lacking resources or something. I purchased 8 licenses to use this NAS, a lot of money, and a year later the app can't be used. Dear Synology, NO, THE ISSUE WITH THE LAG HAS NOT BEEN FIXED. 06-2026 also you can disable cameras but no enable them. NICE
5 people found this review helpful
Synology Inc.
July 3, 2026
Dear User, we apologize for the inconvenience. We can help you if you submit a support ticket so our development team can help to resolve the issue? Simply open DS cam and hit "Setting>Contact support" or go to https://sy.to/support2svs. Once you open a ticket, you may paste the ticket number here for us to ensure the issue has been resolved.

Ace Savant
Experience ranges from atrocious to unusable. Synology recently pushed an update that forces H265 rendering to the client side, and now my video streams - all of them, stutter and fail to zoom and run with sub-1FPS. no option to return the rendering to the station and no way to resolve the problem. I NEED to be able to smoothly view and be able to zoom into my streams for security purposes. I will be looking into another platform.
4 people found this review helpful
Synology Inc.
April 20, 2026
Dear User, this issue has been fixed, please update DS cam to the latest release version. If you still have any question, you can submit a ticket to our developer team via https://sy.to/support2svs. Thank you for the feedback. We will keep working hard to make DS cam better.