
Javier Bruno (Derp)
It used to work great, but a late update in the past month made it unusable. It freezes all the time and is barely responsive. Nothing changed on the NAS and desktop, and web access works. The app is still using hardware decoding, but somehow it's lacking resources or something. I purchased 8 licenses to use this nas lot of money and a year later the app cant be used.
2 people found this review helpful

Ace Savant
Experience ranges from atrocious to unusable. Synology recently pushed an update that forces H265 rendering to the client side, and now my video streams - all of them, stutter and fail to zoom and run with sub-1FPS. no option to return the rendering to the station and no way to resolve the problem. I NEED to be able to smoothly view and be able to zoom into my streams for security purposes. I will be looking into another platform.
3 people found this review helpful
Synology Inc.
April 20, 2026
Dear User, this issue has been fixed, please update DS cam to the latest release version. If you still have any question, you can submit a ticket to our developer team via https://sy.to/support2svs. Thank you for the feedback. We will keep working hard to make DS cam better.

A Google user
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If I wait 55 seconds it will finally finish the login process and populate my screen with my cameras. The app works better after loaded than the previous version, but gone are the days of quickly viewing my camera at the front door. It was so slow to login that I thought the app was failing--no it just takes almost a full minute to load. Synology, this unacceptable. You need to fix this!!!
12 people found this review helpful
Synology Inc.
January 2, 2020
Dear Sir, your review is very important to us. If you update to the latest version and it works for you, could you please review the ratings and give us some positive encouragement? Thank you for the kindly feedback.