
jack H
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The 5 star reviews gotta be fake. The app is so much slower than using the physical card. Adding additional drying time takes way too long. Why not select how much time you would like to add, and add it one time? Instead you add 5 minutes at a time, very slowly. The Bluetooth connection is very slow as well, sometimes never connecting at all. Constantly have to force stop the app and re- login and restart the process. 👎

Rob John
This is the worst app I have ever used. I only downloaded it because the Hercules card that I paid for was not accepting more money added to it. The app itself is more unusable than the card. For every 6 minutes I want to add to a dryer, it is a 20-30 second process of waiting for the app to respond to each input. Sometimes the app doesn't connect the machine, so I have to move to a new one mid drying cycle. If you have any other options for laundry, take it.
4 people found this review helpful

Scarlett
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The app is great but at first I did not realize that there was an app so I called the customer service to ask if I could load the laundry card over the phone instead of having to go manually add money on the machine which is locked at my apartment at night and the lady said that I would have to wait until my apartments office opened in the morning literally not even mentioning that there was AN APP to do that all. Also, the time remaining on the app is not accurate, but it's awesome otherwise!
2 people found this review helpful