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Hazem Salah
NOT RELIABLE, NO COMMITMENT AND NO RESPECT Worst service ever, rude staff and customer support that never do anything except asking you to wait. I had a confirmed payed booking and they were unable to issue the authorization and I had waited for 2 hours in the branch with no actions and waiting for the refund i'll get it!
Alwefaq car rental
June 24, 2024
Dear Customer ,
We apologize for the issue. Could you please share your order ID or booking number at ccc@iyelo.com so that we can check the issue.
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M. Towfiq
Literally one of the worst services I've ever had to deal with. They have no customer service over phone, only app, and the app's customer service Is poorly dealt with. Also, they have given me 2 different refund issuing dates, and all of them have passed with no refund whatsoever. Highly unrecommended and will NEVER use again.
3 people found this review helpful
Alwefaq car rental
May 8, 2024
Hi, we're sorry to hear that and would love to look at the issue. Please reach out to our customer support team at ccc@iyelo.com.
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Muhammad Qasim
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It was the worst experience ever. They told me that smoking is not allowed, but guess what?! The car i have rented was stinking of the cigarettes smell. I had headaches everytime I was in the car. They asked me for my feedback, and when I clicked on the link nothing happened. As if they don'twant to hear from me, and that they sent me the link to check only boxes. They are completely unprofessional. What a shame!!!!
Alwefaq car rental
April 23, 2024
Hi there, we are sorry for the trouble caused. Please share the information with us at ccc@iyelo.com so that we can look into the matter.