Principal®

Principal Financial Group, Inc.

About this app

The updated Principal® app makes it easy to keep on top of your retirement savings and gain insights to help you reach your financial goals. Download and use the app to:

• Complete simple transactions and quick check-ins: view account balances, roll over funds, change contributions, adjust investments, and more
• Discover financial education to help build your confidence and make progress in budgeting, saving, debt payoff, and more
• Learn from tools like our personalized Retirement Wellness Score to see how you’re tracking toward your retirement goals
• Find your insurance information

The availability of information and functionality will vary depending on your plan type(s).

To make changes not available on the app, visit principal.com.

Some screens may contain more information than is illustrated in the samples.

This document is intended to be educational in nature and is not intended to be taken as a recommendation.

Insurance products and plan administrative services provided through Principal Life Insurance Co., a member of the Principal Financial Group®, Des Moines, IA 50392.

Visit our online privacy policy at https://www.principal.com/privacy-policies

© 2025 Principal Financial Services, Inc.
3729939-072024

Ratings and reviews

I quit a "job" because they lowballed me and wanted to be done with everything about them. Cashing out the 401k has been as big a pita as that The app still says 3 to 7 days, but it's been 2 weeks. The principal came back with "Oh, we are not processing those for 30 days now," but when I looked for that policy, it's absent. When I asked to see it, I got no response. It's a phone call and two forms to fill out, Their customer service is slow, incomplete and useless just like the app!

App looks great and is easy to use. However, you have to be sure to have a phone number set on your account's 2 Factor Authentication Preferences. Without it, I kept getting a generic "Sorry, that didn't seem to work" message when trying to log in - when I called support, they just wanted to reset my password even though my login worked fine on browsers. The error message makes no mention about needing 2 Factor Authentication to be via SMS.

App doesn't remember account name for login info and I have to use two step verification to login every time. Very annoying. Immediately came back to change score from two stars to one. In the 30 seconds it took me to write my review when the option popped up, it logged me out because of an expired session. After less than 60 seconds. Ridiculous. Username also HAS to require two numbers. This makes sense for the password, but for the username? Seriously?

What’s new

UX improvements and bug fixes