DTA Connect

Massachusetts Dept of Transitional Assistance

About this app

Do you have questions about your DTA benefits? Do you want to apply for SNAP? With DTA Connect, you may not have to wait in line at a DTA office or use up your minutes on hold. Here are some easier ways to get the information you need and manage your case without the wait.
- View your case status,
- Check your EBT card balance,
- Find out when your benefits will next be issued,
- Upload and submit a document,
- Find out if documents you’ve sent to DTA have been processed,
- Get alerts for upcoming appointments,
- Get alerts for important deadlines or actions,
- Read and print notices and letters,
- Update your contact information,
- Request to have a letter mailed to you showing the amount of benefits you receive
- See local contact information for DTA.

Ratings and reviews

This app almost never works anymore. It constantly says it's having technical difficulties. It won't let me access my card to lock or unlock it because it won't even let me log in. As soon as I log in it says "we're having technical difficulties, try again later". It's been doing this for months. I can't access my benefits if I can't unlock my card. I've already had my benefits stolen once so this is getting ridiculous!!!!! FIX THIS APP!!!!

app isnt accurate. it never shows the correct amount for my food stamps and cash benefits. you're better off just calling your card to find out **UPDATE 7/2/25** app still has constant issues. 90% of the time I cant even log in due to a technical error and am told to try again later. really frustrating when you need to upload verification documents and cant. mailing or faxing is still recommended over this app

App is terribly in need of work. Login issues, inability to upload documents, confusing instructions and poor formatting for reading documents. Tells you to go to the website, which is completely different and refuses to connect my account. Sad but it seems it hasn't been updated in years. But at least you can still call them up and get different answers every time depending on who you speak to.

What’s new

We have made some improvements for better user experience.