NYC ACCESS HRA

NYC Human Resources Administration

About this app

ACCESS HRA mobile - your benefits on-the-go!

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status.

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Required Documents
The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.

Ratings and reviews

The app can be unreliable sometimes. If you need to put any documents on the app, you have to take a picture of the printed document and upload it. The app doesn't let you use your camera roll to upload documents. Which can be an inconvenience at times. The app tends to glitch and sometimes doesn't always give you accurate information for how much you are currently receiving for CA and SNAP. Sometimes, it's better to go in to give them the documents directly.

The app is pretty bare bones as it is, but that's not necessarily a problem. The glaring issue is that it doesn't allow file selection from any other folder on your device. Document uploading becomes a chore because of this. Not being able to upload PDFs from Google Drive, Adobe Acrobat, ect is just plain ridiculous for an app that asks you to upload important documents. So what do they do instead? Make you upload photos from your photo storage--and ONLY your main camera storage at that!

With the way technology keeps improving there shouldn't be as many glitches as there are in these reviews. To start off, the amount is always incorrect. When logging in on the application, it reroutes to the website, requiring logging in again. No issues uploading and even received verification that documents were successfully submitted. Yet, I didn't receive this month's SNAP benefits. Calling in to their customer service is the worse. Over 2 hours and counting on hold!!

What’s new

Minor bug fixes and security enhancements.