Thijs van den Nouland
Fairly useless app. Guess it's OK if you have multiple parcels you want to track, but otherwise you can just use the track and trace website. Anything useful requires an account, like changing what should happen with an incoming parcel when you aren't home. A shame, another company that wants your data and therefore another place that might leak it in an IT incident. I'd prefer having less accounts, not more.
P B
PostNL appears to be taken over by those addicted to seeing engagement metrics go up. They are removing useful features to force interaction with the app or email. App notifications no longer show estimated time and just says to look for it in the app (notification has become less useful). Email subjects used to show the time of delivery and now it just shows "this is the time for your package" and the actual time is only in the body of the email (email subject is less useful). Shameful!
3 people found this review helpful
Roelof van der Kleij
The app lies a lot. A driver is almost there only to suddenly be unable to deliver. the app urges you to be there for a heavy delivery but the driver does not show and dumps it at a collection point somewhere in the city. A mailbox package with foto will be delivered tomorrow but takes a week or disappears. international deliveries are at the PostNL clearinghouse but cannot be found in the app, only in track17.
1 person found this review helpful
PostNL Holding B.V.
May 3, 2024
Hi , vervelend om te horen dat je pakket niet juist wordt bezorgd. Via deze weg kan je een klacht indienen zodat we onze dienstverlening kunnen verbeteren. https://www.postnl.nl/klantenservice/postnl-klantenservice/contact-opnemen/ . Mocht je specifiek feedback hebben op de app kun je ons mailen naar app@postnl.nl