
Kailiana McDonald
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Since I've downloaded this mobile app, it has only gotten worse. It doesn't load. When I click on the app, it only shows a blank screen and the loading symbol. I'm able to get to the homepage and click log in but once I click login the screen goes blank and it only shows a blue loading arrow. A message pops up that says "unexpected network error" I'm not able to log in to see my bank accounts.
4 people found this review helpful
Suncoast Credit Union
August 18, 2025
Thank you for sharing your experience with us. It sounds challenging to deal with those loading issues and the network error when logging in. I've forwarded this to our internal support team, and they're actively looking into it. Your input is invaluable, and we appreciate you being our member!

Sunny Fields
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Still often does not load. I should not have to uninstall and reinstall an app to update instead of just updating the app from the appstore. You need to fix that problem. I use it only to check my balances because it frequently won't let me select an account to transfer money from. Many times I can't even do that due to an "unexpected network error" that leaves a blank page and none of the tabs work. It also fails to read / scan checks. It barely performs its basic functions, months later.
23 people found this review helpful
Suncoast Credit Union
May 7, 2025
We truly appreciate your detailed feedback on the loading issues and network errors. It’s frustrating when basic functions like account selection and check scanning don’t work as expected. Please share more details through the app, as your insights can help us improve the experience for everyone. Thank you for your patience!

Roxanne Palmer
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said I'd update so still problematic almost all the time. Completely unusable...Have reinstalled multiple times. Now timeout is immediate.Update no available, so uninstalled and reinstalled. Got in fine the the same "Unexpected Error" UGH!!Good when it works. Could use more e services like doc uploads and request forms. "Unexpected Error" has kept me from being able to use the app arlt all for days now. Frustrating. Used to be just one in awhilea whilmore than not.
2 people found this review helpful
Suncoast Credit Union
July 31, 2025
We truly appreciate your feedback and understand the ongoing challenges you're facing with the "Unexpected Error." It’s disheartening to hear about the repeated issues, especially after reinstalling. Your suggestions for more e-services are valuable, and we’re grateful for your input. Thank you for your patience.