![](https://play-lh.googleusercontent.com/a-/ALV-UjXvxGYuw8BbRFJUcnMkzUIfxU4xvqeW3LrJF8c1C8niYsTpr73C=s32)
John Sousa
This app fails to do the most basic functions you would expect out of an airline app. Never able to load boarding pass and had to request a paper copy. Checking in took five tries as it would reset my information. I changed seats and despite it confirmed the change it never occured and I was in the original seat. It doesn't matter when/how you try to use the app it is completely unreliable.
27 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
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Horrible whoever is in charge of this app should be fired it never works. Retrieving a boarding pass is impossible. Obtaining updated information following a layover won't happen. You be dependent on a physical boarding pass and electronic boards. It will not verify my email address.. and really contributed to a negative flying experience lam less likely to use this airline due to the inconvenience and difficulties of the app.It was tried with various internet connections in 3 countries.
20 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVGALrg89oRQHKeR9yRsSQ0_iEMDjpq4B0JhG1UpG4mmXC15Rdz1Q=s32)
Josh Schneider
One of the glitchiest apps (and websites) I've ever encountered, especially alarming for such a big company, and a travel one, no less, where proper functionality is key. They cannot validate my email, traveler information does not save, clicking things is very slow or doesn't work at all, typos abound, notifications don't work, and general usability/navigation is awful. Most alarming is the fact that boarding passes don't load, generate scannable codes when emailing, or work with Google Wallet.
77 people found this review helpful