Jim
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App does NOT reward loyalty. I'm a "founding" member and I have not had a free sub in years. I visit the store at least once a week. Free chips or a cookie are the only rewards now after 10 orders! Used to be per sub, now it's per order. This app will delete your progress toward a "free" item at times, crashes when I try to add new cards. The bugs are plenty.
3 people found this review helpful
Steel
There is no way to track orders or options to report when deliveries don't show up, which happens a lot with Jimmy John's. The order "tracker" just starts a 45-minute timer when it sends the "out for delivery" notification then assumes you got it by then, which the last 2 times I tried to get delivery they just never showed up. I have no idea who got my food or if the driver just tossed it in the dumpster and went for a smoke break.
3 people found this review helpful
Dave K
Flaws/bugs: 1. If you customize a sandwich then upgrade to a combo, it resets the customizations. 2. Setting for Pickup or Drive Through only happens when choosing the location. This can't be changed unless you start the order over. It only displays as "Order for..." on the cart, but not on the Order History or email, so if you forget what you selected, you don't know and can't find out. If you go to the wrong one staff get annoyed. 3. Tracking order doesn't work, because stores don't use those
4 people found this review helpful