![](https://play-lh.googleusercontent.com/a/ACg8ocIsMMd3-BS4qfUyYlNuJ8VrOGhSqeoZefxZAvqpAhAnRv6SrA=s32-mo)
A N
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- ã¬ãã¥ãŒå±¥æŽã衚瀺
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ãã¡ãããšããªã(èšå®ããŠããã®ã«)ãå®å®æ§ããã°æ5ãªãã ãã"An unknown problem occurred while connecting" was displayed and the connection was lost. â Deleting the data in the storage fixed the problem. Recently, my VPN has been disconnecting on its own, and even though I have it set to always-on, it doesn't automatically restore after disconnection. If it wasn't,it's 5stars
45 人ã®ãŠãŒã¶ãŒãããã®ã¬ãã¥ãŒã圹ç«ã£ããšè©äŸ¡ããŸãã
Proton AG
2024幎7æ19æ¥
That doesnât sound right. Could you share some more details about the issue? Have you tried switching protocols? Are you using any other VPNs on the same device? Are you using any firewall or antivirus? Contact us through the 'Report an issue' option in the app menu so we can help you troubleshoot.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVNPby1dP6LLC5liZNGpV6n6sVxXHorp9Rz3xHf7HQUZCd-VAnY=s32)
Night-star
- äžé©åãšããŠå ±å
- ã¬ãã¥ãŒå±¥æŽã衚瀺
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Thank you for your review. Could you share some more details about the connection issue? Are you receiving any error messages? Have you tried switching protocols? Are you using any other VPNs on the same device? Are you using any firewall or antivirus? Contact us through the 'Report an issue' option in the app menu so we can help you troubleshoot.
![](https://play-lh.googleusercontent.com/a/ACg8ocLCqPFh5SauUdd0UZqWoMjxa39dgyadvjvPcbH5bIs7ZjJNPg=s32-mo)
Shiva Chronos
- äžé©åãšããŠå ±å
- ã¬ãã¥ãŒå±¥æŽã衚瀺
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13 人ã®ãŠãŒã¶ãŒãããã®ã¬ãã¥ãŒã圹ç«ã£ããšè©äŸ¡ããŸãã
Proton AG
2023幎12æ11æ¥
That doesn't sound right. Can you let us know what version of the Proton VPN app you currently have installed? Do you perhaps have the 'Always-on VPN' option enabled in the settings? Contact us using the 'Report an issue' option in the app menu with more details so we can investigate further and assist you accordingly.