Hi , thank you for the feedback, but for this inquiry, we’ll only be able to assist you through the following channels: 1. Message us on Celcom Facebook, https://www.facebook.com/celcom/ 2. Xpax Facebook, https://www.facebook.com/xpaxfb/ 3. *123# from abroad We're terribly sorry, as this channel is only for Celcom Life app related only.