
Dawn M. Ruez
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I've been using this app for years on an Android phone. In the last week or two (maybe since the last app update?), the keyboard will no longer appear when trying to type something (specifically, on the goals page). I have no issues with any other app on this phone (which I have had for over a year), and I have no problem typing in my password on the login page of this app. I've cleared the cache, changed the keyboard, reinstalled the app, etc. Nothing works. Help!
6 people found this review helpful
Edward Jones Investments
July 22, 2025
We appreciate you alerting us to this and will have a fix for it released in the next app version. In the meantime, if you need additional assistance, please contact Online Client Support at 800-441-5203.

Jammie Savugot
Unable to use app on S23. After opening, I received this error: "REF: 1890:2C6E:8Z7GZZ Rooted Device Detected by App." I am certain my device is not rooted, and this is a false positive. I bought this phone new and have not rooted the device. As well, all of my other banking apps and pay apps work fine. Many of these would not work if my device was actually rooted, especially the ones associated with Knox Services (which still work fine).
2 people found this review helpful
Edward Jones Investments
July 22, 2025
We're sorry you can't use the app right now. You can check your device by opening your phone's Settings and selecting About Phone. If the Status says "Custom," your device would be flagged as modified and is not eligible. If it says "Official", please contact Online Client Support at 800-441-5203 for additional assistance.

Joshua
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The app does not give valuable information on investments. The line graph display often blocks the ability to slide to specific days. The account information gives a skewed reflection of account profit/loss over a time period. This is due to the fact that it combines your gains/losses with any contributions that you may have made throughout the year. The only use of this app seems to be a display of your current balance in the account.
17 people found this review helpful