Australia Post

Australia Post Digital

About this app

The AusPost app lets you safely and easily track and manage your parcels on your smart device.

Download the app to access these great features:

• Trusted notifications – Receive instant, legitimate and trusted
notifications.
• Automatic parcel tracking – Eligible parcels will automatically show in your track list if matched to your account - no need to add tracking numbers.
• Track and manage parcels – Easily track and manage all your parcels in one place without checking emails.
• Set delivery preferences – Request parcels be left in a safe place or redirect while in transit (if eligible).
• Proof of delivery – View photos of where your parcel is left (if eligible).
• 2-hour delivery notification – Set your preferences to receive a 2-hour delivery window where available once the parcel is on board for delivery.
• Sharing collection authority – Authorise someone else to collect a parcel for you from the Post Office.
• Collection QR code – Use the app’s collection QR code to collect missed deliveries from the Post Office (instead of a physical card).
• Convenient collection – Collect parcels from a free 24/7 Parcel Locker at a time that suits you. When you’re nearby, we’ll send a notification to give you easy access to your Parcel Locker (background location permission must be enabled).

Terms and conditions apply. For more information, visit https://auspost.com.au/about-us/about-our-site/australia-post-app

Plus, the AusPost app provides many services to help you send and receive your parcels, including:
• Manage your notification preferences
• Easy access to your MyPost and MyPost Business account
• Pay eligible bills with PostBill Pay
• Find Post Office locations, opening times and postcodes

Watch app
AusPost also provides a watch app with Wear OS, which syncs to our phone app. With the watch app, you can get tracking notifications, nickname your parcels using your voice, and easily open your Parcel Locker with a QR code – all from your wrist.

Ratings and reviews

App regularly gives connection error messages when opening, when this happens, you cannot add any new tracking numbers or track existing deliveries. This appears to be because the Australia Post tracking page is down regularly, as when I go to access the website directly, I'm met with a 403 error. It seems to happen every morning and intermittently throughout the day. Brilliant when it works, godawful when it doesn't - which seems to be far more often at the moment.

I haven't had many problems with Aus Post. Their express service is good. However I have found that when something requires a signature and no one home, the delivery person hasn't left a card informing me that the item is at the post office awaiting collection. You only have about 1 week to collect. If it's coming from overseas then I would have no idea of when it's due to arrive. Leaving a card would be beneficial. They used to do that years ago. But this is when the app comes in handy.

I had a parcel come from Sydney to Perth. It arrived to our sorting facility. Then disappeared into the Northern Territory. Aus post has altered the tracking and keeps telling me its on time. It's late and hasn't moved since it vanished. It's well overdue... they've changed the date. It's expensive medical equipment. No stars. I particularly do not like being mislead and fobbed off. If this happens to you... screen shot your tracking before you contact them.

What’s new

Bug fixes and performance improvements.