HCF My Membership App

HCF Australia

About this app

HCF’s My Membership app is your trusted health partner in your pocket. It’s designed to take the hassle out of health cover and put you back in charge with a simpler, easier experience.

Download it now for:

• Claiming on the go – Make a claim in minutes with our quick and easy claims experience.
• Payments made easy – Stay in control with payments in advance and handy reminders.
• Getting your cover sorted – Manage your health and life cover on the go, anytime, anywhere.
• Using your digital card – Scan your secure digital membership card or QR code to claim on the spot at selected providers.
• No-fuss cover reviews – Check your cover’s still a match for your health and life needs.
• Messaging us anytime – Message us with your questions and we’ll get back to you quick smart during business hours.
• Health cover companion – Easy access to health programs, offers, discounts and more.

The app will work best if you download an up-to-date version of software on your phone. The app is for Australian HCF private health insurance policies only.

Download it now and enjoy an app that’s genuinely made for members.

Ratings and reviews

The app itself is mostly fine, however the login experience is painful. Even though there's a biometric feature it prompts you for a password first, and the remember feature only remembers my Id, so I always have to go digging around in a password manager. I would love to see the login experience improved to remember credentials and allow a user to login with just biometrics.

One of the worst offenders in allowing cookies (selling your data) trackers are from FB, Amazon, Google and heaps of others. All are tracking for as much data as they can, like your name, birthday, mobile make and number. DONT use this app if you like your privacy.

Why has tap icon disappeared when making claims? Used it last week and was at upper right. Frustrating to be at provider reception, with time spent logging in, then 2FA authentication, then no obvious way to claim when it was there before...? Will stick with physical card or online claims.

What’s new

We've made some behind-the-scenes improvements to enhance your experience and lay the groundwork for future updates. Thanks for being a valued HCF member and using the My Membership app.