My Optus
4.5star
158K reviews
5M+
Downloads
Everyone
info
About this app
The My Optus App is the easiest way for customers to manage all of their services and get support when you need it.
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.
Device Compatibility:
My Optus app is available on Android 10 or above devices.
Help & Support:
optus.com.au/support
Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.
Device Compatibility:
My Optus app is available on Android 10 or above devices.
Help & Support:
optus.com.au/support
Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
4.5
155K reviews
Raquel Sazuma
- Flag inappropriate
April 15, 2023
Won't let me log into my account. Whether I try to re-register or reset my password, I get stuck in a loop of entering the one time code, and then not being able to log in again. Went to an Optus store and they had no idea what was wrong. When I logged into their desktop in the store, all of my information was there. It's not even just the app that isn't working, it's also my phone's browser and the desktop version as well. My phone is up to date and the app is up to date. Horrible, 0 stars.
8 people found this review helpful
Optus Mobile Pty Ltd
April 17, 2023
HI Rocky, That's definitely not the way it is meant to work - we're sorry! We're going to need to do some investigation to see what is happening for you . Can you send us an email to myoptus@optus.com.au with some service details with a copy and paste of your review here and i'll get someone on to it. Ben
Ty
- Flag inappropriate
March 20, 2026
Stop logging us out of the app. no matter how many time sor way I sign in. you completely log us out again. it is completely ridiculous the amount of times I need to sing. the widget never works any more, nothing in your app works, you are removing features left right and centre. horrible experiences lately.
4 people found this review helpful
Optus Mobile Pty Ltd
March 21, 2026
Hi Ty, sorry to hear you are having trouble with the app. If uninstalling/reinstalling the app has not fixed this, please try clearing your app cache. Go to Settings → Apps → Play Store → Storage → Clear Data & Cache. Not fixed? Give us a call 24/7 on 133 937 - Athan
Trent
- Flag inappropriate
- Show review history
March 18, 2026
App is good but hard to log in. For a company with so many security issues, why don't you allow password managers to interact with the app or at least allow me to paste it in. Maybe you should focus on security a bit more rather than forcing me down the route of using a simple repetitive password.
1 person found this review helpful
Optus Mobile Pty Ltd
March 18, 2026
Hi Trent, thanks for sharing this feedback. The My Optus app does not allow any external tools to enter in your password, this measure has been implemented to protect your personal information and to prevent any unauthorised use. If you require any further assistance, feel free to give us a call on 133 937 or message us via the My Optus app. -Nic
What’s new
We’ve made a few updates to improve your experience:
- Recharge faster and more easily with our new quick recharge feature for eligible customers.
- You can now submit feedback or lodge a complaint directly from the Help & Contact Us menu.
- Accessibility enhancements and minor bug fixes to keep the app running smoothly.
- Recharge faster and more easily with our new quick recharge feature for eligible customers.
- You can now submit feedback or lodge a complaint directly from the Help & Contact Us menu.
- Accessibility enhancements and minor bug fixes to keep the app running smoothly.
App support
About the developer
OPTUS MOBILE PTY LIMITED
optusmobileapps@optus.com.au
1 Lyonpark Rd
Macquarie Park NSW 2113
Australia
+61 437 743 670
