My Optus
4.3star
154K reviews
5M+
Downloads
Everyone
info
About this app
The My Optus App is the easiest way for customers to manage all of their services and get support when you need it.
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.
Device Compatibility:
My Optus app is available on Android 10 or above devices.
Help & Support:
optus.com.au/support
Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.
Device Compatibility:
My Optus app is available on Android 10 or above devices.
Help & Support:
optus.com.au/support
Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
4.3
151K reviews
Raquel Sazuma
- Flag inappropriate
April 15, 2023
Won't let me log into my account. Whether I try to re-register or reset my password, I get stuck in a loop of entering the one time code, and then not being able to log in again. Went to an Optus store and they had no idea what was wrong. When I logged into their desktop in the store, all of my information was there. It's not even just the app that isn't working, it's also my phone's browser and the desktop version as well. My phone is up to date and the app is up to date. Horrible, 0 stars.
9 people found this review helpful
Optus Mobile Pty Ltd
April 17, 2023
HI Rocky, That's definitely not the way it is meant to work - we're sorry! We're going to need to do some investigation to see what is happening for you . Can you send us an email to myoptus@optus.com.au with some service details with a copy and paste of your review here and i'll get someone on to it. Ben
TJ Garland
- Flag inappropriate
December 17, 2025
When my direct debit doesn't go through I use the app to make a manual payment and just before pressing SUBMIT, the app wipes my credit card data and I've got to start again. It still doesn't work so I need to use the chat feature and it takes hours to get a simple link to make a payment. I've given feedback about the bug and it's still not resolved.
Optus Mobile Pty Ltd
December 17, 2025
Hi TJ - apologies for any inconvenience caused. As a first step can you please uninstall and reinstall the app, in most cases this resolves the issue. However, if it still continues then we can definitely look into this for you. Please send a message to our 24/7 Social Media Team for further assistance - help.optus.com.au/m/social - Aman
Naj C
- Flag inappropriate
December 13, 2025
my phone connection is so slow, browsing is slow lately it takes a long time to connect to things. I've tried resetting, airplane mode on and off, can't even do a speed test or check connection setting it's just not working. optus is hopeless, there is always so many area's I go around were my internet just basically dossapears. I'm in melb cbd now
Optus Mobile Pty Ltd
December 13, 2025
Hey Naj, not good to hear that you are experiencing connection issues with your service. Please give us a call 24/7 on 133 937 or message us anytime through your My Optus app so we can look into this further - Athan
What’s new
We've been busy making My Optus app even better for you:
* View up to 12 months of your payment history.
* Widget improvements for a smoother experience.
* Improvements to Messaging and how we handle complaints.
* General performance and accessibility improvements.
* View up to 12 months of your payment history.
* Widget improvements for a smoother experience.
* Improvements to Messaging and how we handle complaints.
* General performance and accessibility improvements.
App support
About the developer
OPTUS MOBILE PTY LIMITED
optusmobileapps@optus.com.au
1 Lyonpark Rd
Macquarie Park NSW 2113
Australia
+61 437 743 670
