My Optus

Optus Mobile Pty Ltd

About this app

The My Optus App is the easiest way for customers to manage all of their services, experience the Optus Living Network and get support when you need it.
• Take control of your connection
View your network performance, pause your internet, up your data for a day, or turbocharge your home internet speed and more with just a couple of taps.
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.

Device Compatibility:
My Optus app is available on Android 10 or above devices.

Help & Support:
optus.com.au/support

Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy

Ratings and reviews

Won't let me log into my account. Whether I try to re-register or reset my password, I get stuck in a loop of entering the one time code, and then not being able to log in again. Went to an Optus store and they had no idea what was wrong. When I logged into their desktop in the store, all of my information was there. It's not even just the app that isn't working, it's also my phone's browser and the desktop version as well. My phone is up to date and the app is up to date. Horrible, 0 stars.

Recharging via voucher is incredibly unintuitive as there is no option to choose or verify WHAT you want to recharge before you are presented with an OK screen. Meaning that it most likely topping up the call plan by default, meaning lots of irate customers visiting the Optus shop to get their mis-handled voucher switched to the data they were trying to top up instead! For the sake of a simple UI change/addition you could eliminate a host of customer issues. Please fix it!

Once good, now horrible. The app is clunky, I keep having issues, like menus disappearing. Support teem takes hours to respond, and then leave the chat in 10 minutes if you happen to be busy. And in the end said they couldn't help and to reinstall the app. To downgrade my plan it was a massive process, took all afternoon. With competitors it takes a couple clicks. Will be leaving optus shortly.

What’s new

We’ve updated the app to bring you more meaningful experiences every day:
• We've rebuilt the app widget to make it easier for you to stay on top of your usage with a new, streamlined design.
• Updated 'For You' screen showing you information you want to know like data usage, at a glance.
• Introducing a more personalised Shop experience
• Prepaid customers can now easily access 'Unlimited Data Day' and 'Roaming' from the For You screen for a seamless add-ons experience.