My Optus

Optus Mobile Pty Ltd

About this app

Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it.

MESSAGE US 24/7 FOR SUPPORT
• Get instant responses from our new Digital Assistant
• Connect to human experts when you need to
• Access your message history
• Reply when it suits you

FIND YOUR OWN ANSWERS
• Learn more about your device with our device guides
• Check Optus 5G tower locations and modem setup guide
• Setup your internet with our modem install guides
• Speed-test your home WiFi internet
• Troubleshoot your home nbn internet service
• Access all our Help & Support articles
• Track your order for the latest updates

STAY ON TOP OF YOUR USAGE
• See how much data you’ve used from your available data pool
• View data usage by category and daily breakdown
• Identify your most data hungry service
• Check usage by call minutes and text messages
• See your international Roaming Data Usage
• View your active and available service add-ons

BILLING MADE EASY
• View your latest and previous bills with a detailed breakdown
• Setup direct debit for your preferred payment type in seconds
• Pay your bill securely with credit card
• Save your billing information for next time
• Request a payment extension
• Quickly report a payment when you need to

SIMPLIFY YOUR PREPAID
• Check your remaining credit
• Recharge quickly in the app
• Payments accepted via debit card, credit card and PayPal
• Use a pre-purchased retail voucher
• Access all your available add-on options
• Set up AutoRecharge and never run out of credit
• Quickly recharge for anyone linked to your account

MANAGE YOUR ‘MY ACCOUNT’ SETTINGS
• Log in to the app using your My Account details
• Change your login username and password
• Re-set your password if you can’t remember it
• Update your contact information
• See your services when logged in including Family Plans
• Manage your account permissions and approve users

CONTROL YOUR PLAN AND SERVICES
• View your plan details and contract information
• Access your device insurance information
• Change your plan to fit your needs
• Manage International Roaming
• Manage your entertainment options
• Setup call diversions
• Manage notifications

JUST FOR YOU
• Launchpad personalised to your most relevant features
• View the latest Entertainment options
• Check out our latest offers and deals
• Access to the McAfee Parental Controls (Family Plans Only)

DONATE YOUR DATA
You can donate some of your data from your eligible Optus Mobile plan. It will provide much needed internet access to young Australians who need it most, so they can learn, create and connect with the world around them and help power their potential.

Learn more about Donate Your Data:
optus.com.au/donate-your-data

Device Compatibility:
My Optus app is available on Android 5.0 or later.

Help & Support:
optus.com.au/support

Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy

Ratings and reviews

Recharging via voucher is incredibly unintuitive as there is no option to choose or verify WHAT you want to recharge before you are presented with an OK screen. Meaning that it most likely topping up the call plan by default, meaning lots of irate customers visiting the Optus shop to get their mis-handled voucher switched to the data they were trying to top up instead! For the sake of a simple UI change/addition you could eliminate a host of customer issues. Please fix it!

App crashes or freezes! It's been months and becoming beyond frustrating! Like all the other messages, the Optus app used to be slow but never crashes. Now it crashed just as I click on the login button on the screen. No warning or error messages. Just closes and disappears. Absolutely not usable! It's been uninstalled and reinstalled, updated and all the other steps suggested on the Optus website. The latest update as suggested in the Play Store clearly does not work! Fix please!!!

App is awful, but what choice do you have. It's slow in every way possible. After years of use and multiple issues over that time, it's no better than it used to be. But still, it's better than sitting on hold all day - you can at least get things done through the messaging part. For a communications company with millions of paying customers, you'd think they could make a simple app work well. But no. Edit for the devs: start with not re-authenticating and reloading chat every time I swap apps.

What's new

We've updated the app to bring you more meaningful experiences every day:

• Introducing Call Translate for real time, in-call translation.
• Enhancements to Optus nbn(TM) Assist feature.
• Improved accessibility & technical updates