Cannot log in to billing. Should have left the old app alone. Can you fix the app please. It's useless! Can this please be fixed. Or can someone respond at least! Still cannot log in months later!!
It has eaten my money by putting me on a plan I did'nt really want. I just bought a backup phone with an idea of having simple plan that I did'nt have to supervise every 5 minutes to see what I have been slugged for. Just in case of an emergency. And look what has happened. No one answer's the phone anymore. Great customer service, guess I'll have to pay them a personal visit.
Within the app if you select support which and select contact us it loads a page -telling you to use the app to contact you and offering to send you a download link for the app that your using. This is one of the problems of just using android webview. Also just list your damn number. Its not hard less pretty pictures and give your phone Number. Also if one selects forgot username or password within the app it re-directs to a webpage that informs you that you are not allowed to access.
Why use the app to replace a sim? Assuming one is replacing their previously existing service...chances are the device being used to set up the replacement service is either borrowed or loaned or brand new in which case how do you get the app given the said service is being replaced. Im thinking myself in circles here and cant get through to a customer service representative EITHER WHAT THE #$@&& IS THIS
Monthly quota doesn't rollover at midnight. Doesn't update frequently even when you refresh so I have no idea if it is accurate. Don't rely on it, you could exceed your data without knowing
Why aren't optus listening to their customers? This app does not work. Fix it before the Ombudsman makes you along with the accompanying fines for not making our service and billing easy to access and understand, which is illegal. Lift your game. Get rid of the developers who are either subjecting us to beta versions or don't know how to make an app!
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