
A Google user
Recharging via voucher is incredibly unintuitive as there is no option to choose or verify WHAT you want to recharge before you are presented with an OK screen. Meaning that it most likely topping up the call plan by default, meaning lots of irate customers visiting the Optus shop to get their mis-handled voucher switched to the data they were trying to top up instead! For the sake of a simple UI change/addition you could eliminate a host of customer issues. Please fix it!
31 people found this review helpful
Optus Mobile Pty Ltd
August 1, 2023
Hi there, thanks for taking the time to leave a review. We are sorry to hear about the poor experience you have had with recharging and would like to investigate further. Please contact our Social Media Care Team via our Facebook (Optus Help) or Twitter (@optus_help) pages with some more details, so we can assist -Talia

Russell King
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Even with the latest version of the app, I get a message saying "Login failed. You cannot log in due to temporary system issues. Please try again later." I have been getting that message for weeks if notmonths! I can login in to the website directly so passwords etc. are not the issue but it renders the app totally pointless. Given 3 options to provide further feedback, 2 social media (I have made a conscious decision to not use social media) or an email no longer monitored by so review stands.
2 people found this review helpful
Optus Mobile Pty Ltd
September 18, 2023
Hi there, I'm sorry to hear you've had an issue with the My Optus app. Could you please try logging into the app while connected to Mobile Data instead of WiFi. If that fails, our Social Media team is available 24/7 and is ready to assist either via our Facebook (Optus Help) or Twitter (@optus_help) pages. - Jim

Middle Permian
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rubbish. newly downloaded. failed to open on an S10. New problem. optus ate $200 (40Gb) in 2 weeks (thats 5200 p a!). Went to check usage history. Despite all the detailed illustrations on the web, was not able to view it on the PC, or even find it on the app! So have no idea where it went. had enough. going to another provider. just went to 'provider X' app. found my usage in 6 secs. cant believe it. I am never returning to optus. dont need the headache.
Optus Mobile Pty Ltd
September 18, 2023
Hi there, sorry to hear you are unable to download the app. Please ensure your phone is up to date and has enough space. If you still can't, reach out to our Social Media Team, who are available 24/7 on Facebook (Optus Help) and Twitter (@optus_help) so they can help. Otherwise, you can contact our Care Team on the phone by calling 133 937 - Jim