
A Google user
Recharging via voucher is incredibly unintuitive as there is no option to choose or verify WHAT you want to recharge before you are presented with an OK screen. Meaning that it most likely topping up the call plan by default, meaning lots of irate customers visiting the Optus shop to get their mis-handled voucher switched to the data they were trying to top up instead! For the sake of a simple UI change/addition you could eliminate a host of customer issues. Please fix it!
21 people found this review helpful

Yi Joxellyn Lu
App crashes or freezes! It's been months and becoming beyond frustrating! Like all the other messages, the Optus app used to be slow but never crashes. Now it crashed just as I click on the login button on the screen. No warning or error messages. Just closes and disappears. Absolutely not usable! It's been uninstalled and reinstalled, updated and all the other steps suggested on the Optus website. The latest update as suggested in the Play Store clearly does not work! Fix please!!!
103 people found this review helpful
Optus Mobile Pty Ltd
June 2, 2022
Hi there, I’m sorry to hear you’ve faced issues with crashes in the app. So that our development team can investigate, could you please contact us via myoptus@optus.com.au with more details of the crash along with your mobile number and we will look into it right away. Thanks - the My Optus app team

Tim Broadbent
- Flag inappropriate
- Show review history
App is awful, but what choice do you have. It's slow in every way possible. After years of use and multiple issues over that time, it's no better than it used to be. But still, it's better than sitting on hold all day - you can at least get things done through the messaging part. For a communications company with millions of paying customers, you'd think they could make a simple app work well. But no. Edit for the devs: start with not re-authenticating and reloading chat every time I swap apps.
335 people found this review helpful
Optus Mobile Pty Ltd
July 22, 2022
Hi Tim, I’m sorry the app is not working as expected. Thanks for updating your review. We're constantly working on improving the My Optus app and I will ensure your feedback regarding the Messaging chat is taken into consideration. Thanks - Anna