My Optus

Optus Mobile Pty Ltd

About this app

The My Optus App is the easiest way for customers to manage all of their services and get support when you need it.
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.

Device Compatibility:
My Optus app is available on Android 10 or above devices.

Help & Support:
optus.com.au/support

Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy

Ratings and reviews

Won't let me log into my account. Whether I try to re-register or reset my password, I get stuck in a loop of entering the one time code, and then not being able to log in again. Went to an Optus store and they had no idea what was wrong. When I logged into their desktop in the store, all of my information was there. It's not even just the app that isn't working, it's also my phone's browser and the desktop version as well. My phone is up to date and the app is up to date. Horrible, 0 stars.

I avoided using this app for a long time and then got trick into it with a $5 add on that was not available for my plan, disappointed I then purchased data which didn't get added, then, when using the app to contact support the app kept disconnecting me when preforming any of tasks that the operator gave me, it took up to ten minutes to reconnect, the problem is still not resolved as I speak.

If I could give minus 5 I would. Bought an esim, had to activate it in the app. I am a returning customer, and when they send the verification code - it is to a number that I have never had. Anyhoo, can't log in, can't access 'my account' therefore can't activate the esim. 4 hours on the phone and messaging and still the problem is not resolved. Finally spoke to someone who understood the issue and she is hopefully organising a refund for me. Frustration levels were sky high. Avoid.

What’s new

We’ve updated the app to bring you more meaningful experiences every day:
* Enhanced security with multi-factor authentication after login. For the best experience, enable biometric authentication.
* Security enhancements to Call Diversions & Voicemail. Alternatively, dial '321' to manage settings.
* Added more support options in NBN Assist, including an option to call an expert in some scenarios.
* Accessibility enhancements and minor bug fixes.