App crashes as soon as I launch it. Can you please fix this? All the other reviews are saying the exact same thing. It doesn't help that your website doesn't work either, so please fix the app. I must say, this is some terrible customer service. If this isn't fixed soon, I won't ever be able to recommend Optus to anyone, simply on the basis of not being able to check how much data I have left or when I get billed. Seriously disappointed by this blatent lack of care.
Honestly this thing is useless, I don't often write reviews but I only want this stupid thing to do two things, show my data usage and billing but it seems to not be able to do either. I don't give two hoots from an owl about all these fancy photos and what nots just make the stupid thing work. Thank you for pushing me to write my first review on an app ever and I hope you'll take what I've said into consideration. Good day.
I've never written a review before but this app is really pissing me off. I have 14 devices with Optus that I am about to take somewhere else. This app crashes before it launches. Worst customer service ever that's if you speak to someone who isn't from Manila.
It's not very accurate. After looking at my account on the app & then logging in to my account via the website on a computer I find they show 2 different sets of information. Data usage in particular varies. I was told by a store to "trust the app" but don't think that's a good idea.
I totally agree with the other users. I am so annoyed that I cannot see my bill details. I have not been able to use this app for months and months! I have contacted Optus twice about this and no response!! They have done several bug fixes but that has not fixed the problem.
This app is completely useless, you can not even see or pay your bills on it, keeps coming up with an error message. Pathetic deserves no stars. Edit, just downloaded the latest update, congratulations Optus you managed to update your app that did absolutely nothing at all. And you expect me to pay my bill when I don't know what my bill is. It's a joke, worst most useless app ever.
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