My Optus

Optus Mobile Pty Ltd

About this app

The My Optus App is the easiest way for customers to manage all of their services and get support when you need it.
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.

Device Compatibility:
My Optus app is available on Android 10 or above devices.

Help & Support:
optus.com.au/support

Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy

Ratings and reviews

Won't let me log into my account. Whether I try to re-register or reset my password, I get stuck in a loop of entering the one time code, and then not being able to log in again. Went to an Optus store and they had no idea what was wrong. When I logged into their desktop in the store, all of my information was there. It's not even just the app that isn't working, it's also my phone's browser and the desktop version as well. My phone is up to date and the app is up to date. Horrible, 0 stars.

I avoided using this app for a long time and then got trick into it with a $5 add on that was not available for my plan, disappointed I then purchased data which didn't get added, then, when using the app to contact support the app kept disconnecting me when preforming any of tasks that the operator gave me, it took up to ten minutes to reconnect, the problem is still not resolved as I speak.

New User Onboarding Bug 1. I purchased a new phone and plan contract but received no confirmation email or tracking number (had to reach out to support to get it) 2. Once i had the number because i was signed in and it was waiting on me to setup the device i had not received yet i was softlocked in the app. Going back closes the app and theres no way to log out. 3. This means i cant track my delivery without fully reinstalling the app to forcefully log me out and bring me back to home screen.

What’s new

We’ve focused this update on technical improvements to bring you a smoother experience:
* We’re removing the 4-digit app PIN to improve security. Enable Face ID or fingerprint login for faster sign-in.
* Accessibility improvements and minor bug fixes.