myBupa

Bupa Australia

About this app

Enjoy easy access to a range of online services for Bupa members:

· Claim for health care expenses on the go
· Access your claims history when you need it
· Check your extras usage*
· View all your active Bupa health insurance policies in one place
· View and manage your cover
· Use a digital card to claim with a tap of your phone
· If you have multiple policies, access a different card for each policy
· Manage your premium payments
· Access Bupa’s Life Rewards program
· Find Bupa health care providers in your area
· Update your contact details and communication preferences
· Get in touch with Bupa using the app’s messaging feature

* The extras usage feature is not currently available for all products.

Note: This app is not suitable for seeking medical attention in an emergency.

Ratings and reviews

They want to switch everyone over to digital cards but this app is incredibly unreliable and buggy. I have not been able to sign in via the app for over a year, which means I am unable to use the digital card to make claims. I have been relying on my physical card. When I sign in, I input the code it sends to my phone, then when it returns to the app it says "something went wrong". This will happen in an endless loop until I give up.

Not only do you have to sign in over and over and it doesn't use biometric access, but you can't even make a claim. The 'drop down' for selecting a service type in the claims process is completely blank so you can't actually progress. Absolutely useless. You are better off carrying your physical Bupa card because it is quicker to show than going through the rigmarole of multifactor authentication as well as setting a new PIN each and everytime you try to open the app so you can present your card

I'm so glad I requested for physical card. This app keeps crashing. I ended up paying full price for my medical last time since I couldn't pull up the App. And you dare to promote a digital card?! And it's not like it's easy to request a claim from them. You guys ask a lot of things before processing.

What’s new

We make regular updates to myBupa app to make it more reliable for you. In this release, we’ve made updates and enhancements to keep the app running smoothly.