A Google user
A little stiff but a definitely big improvement since last time when I tried just to download the app and didn't let me because "this app it's not available in your country" I bought the phone overseas, but I was in Canada at the time of download and using a Canadian cellphone provider. Anyway, taking the picture of yourself is a little tricky, app developer definitely should add a 2 seconds timer!!! It took me a few good times till I was able to get a clear picture... Push button / stay still..
3 people found this review helpful
Lean
- Flag inappropriate
- Show review history
I have to reinstall and reverify multiple times a month due to the app refusing to open. Sometimes I will get an error message saying it isn't properly installed while waiting for my account to reverify making the whole process an ordeal. I don't believe it's an issue with my devices either, the same issue rises when logging in on my old and new devices. The folks at the help desk aren't sure what the problem is either (no fault of their own) which means they don't really know how to help.
37 people found this review helpful
Province of British Columbia, Canada
April 10, 2024
Please ensure you are not using a Virtual Private Network, date and time settings are set to automatic, remove your card from the app, remove the app, then reboot. Install the latest version of the app, verify your ID via Video Chat or Send Video. Still need help, please contact us 1.888.356.2741 or BCServicesCard@gov.bc.ca.
Kim Nelson
- Flag inappropriate
- Show review history
I have to reinstall the app often, and just recently, EVER time I use it, and even then can't guarentee it will work- just like other comments on here. It says "problem with app. Reset the app and set it up again." It's so frustrating that an app created and maintained by the province doesn't work properly. If it worked properly it would be a good app.
22 people found this review helpful
Province of British Columbia, Canada
April 10, 2024
Hi Kim sorry to hear you are experiencing difficulties with the app. We would like the the opportunity to discuss the issues you are experiencing. Please contact our support team at 1.888.356.2741 or email us directly at BCServicesCard@gov.bc.ca.