ArriveCAN

CBSA-ASFC

About this app

ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports.

By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls.

At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification.

Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

Please refer to the accessibility notice for this app: https://www.canada.ca/en/border-services-agency/services/arrivecan.html#accessibility-notice

This app supports English, French and Spanish (as per your device’s language settings).

For more information: http://www.canada.ca/ArriveCAN

Ratings and reviews

Your passport scanner isn't great. I can't get the photo and bottom bar of numbers to align well enough for it to do it's automated scan. Maybe it's my phone camera but it's like they are too spaced out. Maybe allow the person to take a picture and that gets vetted by your system. Loads of other apps have that ability. I know Japan does. If the dev team behind this app even cares as there is a manual entry option.

For a 60 million dollar app, I think the interface could be alot easier to follow. I am fairly technology savvy, however when considering the challenges this poses to older users, they could make it alot more simple or easy to follow. I have seen several apps which cost fractions to develop work much better & not make me waste 20 mins trying to imput my passport information. The irony is, my partners spanish passport was immediately scanned, where my canadian passport took a miracle.

It is a useful app with some obvious bugs that should not be there after so many years. For example, it did not work on the hotel's wifi, I needed to switch to the mobile network. This may not be optimal for some travellers. Another is that the application sometimes loses the current state, forcing the user to go back to the top and then start a process over. The only feature that is interesting is the passport scanning, but even this can work better. It is not worth the money paid to develop

What’s new

- Accessibility improvements
- Bug fixes