![](https://play-lh.googleusercontent.com/a-/ALV-UjVuN6e0yfZ4gadFzFCfMCeGke0RiNy2Vhmk02D_YmTZKHEvdEk=s32)
Y-Y Wee
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WHEN it works, it works lol... But most of the time there will be some kind of error that prevents me to submit my claim using this apps. And it never worked for me to attach any supporting documents. If I simply want to view previous claimed amount, or even to search up a drug with its DIN, it's a simple and fast way to do so. But really, the submission function almost never worked. I was lucky enough to have it worked maybe a few times in the past years. I gave the two stars for those times when I truly experienced how convenient it could be to submit a claim just like that with an app lol...makes it all the more disappointing when it doesn't work :(
6 people found this review helpful
The Manufacturers Life Insurance Company
November 24, 2020
Hi there. We’re so sorry you’re experiencing issues submitting a claim. We understand your frustration. In order for us to resolve this issue, we’ll need a bit more information from you. Please call Monday to Friday, 8 a.m. – 8 p.m. ET at 1-800-268-6195. ^CS
![](https://play-lh.googleusercontent.com/a/ACg8ocJiy2CEcFJMPspdPv4w0MNVzdw_nI_CilEmSZqabscG8I5QxA=s32-mo)
Ryan McLeod
The app is slow and connections time out even during the best of times. Manulife itself is extremely slow on returning app made submissions, especially with a HSA. The ease to submit is fairly easy and intuitive. However, sometimes my recent providers list disappears and i have to manually enter in the information again. The layout looks nice and wish the functionality matches.
![](https://play-lh.googleusercontent.com/a/ACg8ocLUkVAzD9yPFIopEtGOk_VXOv7PY_BGxOOtXpaJtiYic__jDg=s32-mo)
J G
Horrible experience with this app . Horrible experience with online access as a whole. Every single time that I go to login, I have to create a new password. If I've created a new password 2 hours prior and go to log back in, I can't. Fingerprint access...nope. Asks for user and password then it doesn't recognize either and says that they're wrong. The most frustrating experience every single time. Terrible app. Terrible online site.
19 people found this review helpful