Y-Y Wee
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WHEN it works, it works lol... But most of the time there will be some kind of error that prevents me to submit my claim using this apps. And it never worked for me to attach any supporting documents. If I simply want to view previous claimed amount, or even to search up a drug with its DIN, it's a simple and fast way to do so. But really, the submission function almost never worked. I was lucky enough to have it worked maybe a few times in the past years. I gave the two stars for those times when I truly experienced how convenient it could be to submit a claim just like that with an app lol...makes it all the more disappointing when it doesn't work :(
5 people found this review helpful
The Manufacturers Life Insurance Company
November 24, 2020
Hi there. We’re so sorry you’re experiencing issues submitting a claim. We understand your frustration. In order for us to resolve this issue, we’ll need a bit more information from you. Please call Monday to Friday, 8 a.m. – 8 p.m. ET at 1-800-268-6195. ^CS
Alana
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Old version was ok but the updated app is not usable at all, nothing loads except the home page which just has the menu, every tab shows an error message "sorry, we can't show you this feature right now, we're working on getting it back online". I can't see my claims (only showing claims from 3 years ago), can't see my benefits card, can't check my balance, can't do anything. Web app is also useless, can't get past the plan ID page.
8 people found this review helpful
Kami Sama
Most of this app just does not work. I can only submit a claim or view my benefits card. Everything else will give you an error saying "sorry! we can't show this feature right now. we're working on getting it back online". I can't check claim statuses. I can't check my coverage overview or my balances. Nearly useless and it's not a new problem. App has been dysfunctional for many months.
9 people found this review helpful