Freedom Mobile My Account

Freedom Mobile Inc.

Contains ads

About this app

The Freedom Mobile My Account app is secure and the easiest way to manage your wireless services wherever you are, at any time you like, right from your smartphone.

Quick access to key account features:
* Check your account balance and make payments as well as redeem top-up codes
* Set up preauthorized payments
* View billing and payment history
* See up-to 6 months of talk, text, and data usage

Add or modify Freedom services on the go:
* Change your monthly plan
* Add or remove add-ons
* Enable network features, like access to long distance calling and roaming

Keep your personal details up to date:
* Update your account information, like email or mailing address
* Select a new PIN that’s easy to remember, or reset it
* Redeem a promotional code

Ratings and reviews

the person setting up my plan told me the wrong top up amount- I thought it was room for taxes or something. then she realized it was an extra $5, said it would be deducted from my next bill. it wasn't so I messaged, they were like, you can apply it to new subscriptions or upgrades! like they just though they could keep it in my account indefinitely in case some day I upgrade when it was their mistake? what the hell?

Basically just a web browser session. No way for the app to remember your login on a verified device, and no biometric password ability. Required two factor authentication every single time to use it. I tried to log in to download my bill, only to have it kick me to new browser session, requiring me to log in all over again. It seems it's easier to just use a web browser in the first place. Not a very good first impression to a new customer. Come on Freedom, you can do better than this.

It keeps saying I'm locked out with too many attempts at my PIN, when I have not logged in in months. Then you can't reset your PIN. Awful! It used to work. Same with the website.