Version 1.5.8 on Lollipop is giving erroneous data usage numbers -- often total usage for the month may be off by a factor of three some days. The next day it may be off by a factor of two. Customer Service says they have no record of complaints about this. That is hard to believe. My wife's phone on the same account but on an earlier Android operating system seems to be giving accurate data. I don't like getting scary notices that I have greatly exceeded my data allotment and then going to the web site and seeing the estimate that I may eventually use about half the allotment for the month.
Usage data is consistently wrong. Both voice and data are more than twice what has been used. Tonight I checked minutes used right after a call and it was correct. But about an hour later had just about doubled and got a nearing limit alert. As this has been going on for several months now, and has been repeatedly reported by me and many others, I have downgraded to 3 stars. If app did not have the option to log on to account it would be pretty much useless. Warning! Check website before changing plan.
C C app 4-26-15. The recent upgrade was supposed to fix the problem concerning overage of data usage. It didn't! I still have to reinstall to get accurate usage amount. Too bad they can't fix this issue. 7-21-15 I thought they had fixed the overstating of data usage but it has gotten worse. I have a couple of weeks left and the app says I am way over. Deleted and reinstalled and it now says I have 2/3 of it left. I hate the confusion. Otherwise the app is good.
App can't be used on non member devices I monitor and am authorized on my elderly parents accounts. Downloaded app so I could ensure plan adjustments if need be, but app will not work on my non-Consumer Cellular devices.
"Fix" messed up my phone Went from 86 minutes to 766 "mystery minutes" overnight. I was told to de-install this app and it won't de-install. First told to call back in 24 hours, now told 48. What gives? I'm about ready to go back to a flip phone.
Erroneous data usage Now it is August 4 and problem has not been corrected. Customer Service representatives are good, but to keep telling clients to uninstall and reinstall is not good service. Please inform reps that it is a software glitch and provide an ETA for a resolution. Makes me wonder if other info is incorrect. Today is 9/14 and app indicates 550mb data, actual is 330. CC when will you fix this bug?
Updated color scheme and other layout enhancements