
Will Kölbener
I lost access to my app due to an unexpected reset of my phone. I have managed to regain access to 15+ banking / credit card / investment apps within a few days. The experience with Cembra is by far the worst. I ordered a new code for app activation at least 3 times via web form as suggested by the process. Never got an activation letter. I sent an e-mail to the contact provided in the play store. No answer after 1+ week. I wanted to call the Hotline, which turns out to cost me a lot of money.
3 people found this review helpful
Cembra Money Bank AG
April 9, 2024
Hello Will Kölbener - I am very sorry about your negative experience. We did indeed have delivery delays with our activation letters. However, these have been solved. It is also a shame that you were unable to reach our customer service, but our phone calls from Switzerland are free of charge. Best regards, Ryan.

David Pittuck
The app may be OK, but the server system it links to stinks. Messages like "not available at this time" from the app and the website. "Something went wrong". On top of that, inability to access my bill incurred interest charges.
1 person found this review helpful

Rolf Joggi
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For what I need, it's more or less usable the app. But since I changed the phone, I can't link anymore the biometrics. Wrote twice to support and I'm waiting since weeks for an answer. Not even a confirmation of receiving my inquiry I got. That's not professional and not a behavior I expect from a financial institution. That's why just 1 star. *update 29.10.2025 * would even remove that 1 star. Latest version installed, still not solved the problem, still no answer from support.
2 people found this review helpful