
Will Kölbener
I lost access to my app due to an unexpected reset of my phone. I have managed to regain access to 15+ banking / credit card / investment apps within a few days. The experience with Cembra is by far the worst. I ordered a new code for app activation at least 3 times via web form as suggested by the process. Never got an activation letter. I sent an e-mail to the contact provided in the play store. No answer after 1+ week. I wanted to call the Hotline, which turns out to cost me a lot of money.
4 people found this review helpful
Cembra Money Bank AG
April 9, 2024
Hello Will Kölbener - I am very sorry about your negative experience. We did indeed have delivery delays with our activation letters. However, these have been solved. It is also a shame that you were unable to reach our customer service, but our phone calls from Switzerland are free of charge. Best regards, Ryan.

Michael Gerrard
It is a straightforward app. I am generally happy with it. However, for the past few months the biometric login doesn't work, which is a pain. The error is "something went wrong". It tells me to try again later but I think at least three months have past and it hasn't been fixed.

George Roberts
When it works, it's great. When it doesn't work, good luck getting help. The support takes ages to get through to and are very friendly, but somehow unable to help. I've waited for hours on the phone to them, and the app simply does not work on my new phone, only my old phone.