
Jeannette Perry
This app doesn't work. Thought it would be nice to take the ferry. Won't allow to purchase tickets. Doesn't seem to have a full schedule. There are only 1-2 ferries per day from my location. Who leaves work by 3pm in Manhattan? App doesn't seem to recognize my location. Would be nice if they had an interactive map of ferry routes and shuttle bus routes. This app doesn't have much in it. What it does have, doesn't seem to work well. Uninstalling now.
9 people found this review helpful
Bytemark, Inc.
November 2, 2023
That doesn't sound right! Can you give us more information at wecare@nywaterway.com so that we can investigate?

A Google user
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First, please stop asking for feedback in the app, since the form submission doesn't work. The app is very convenient, but there are a few bugs. If you don't have a data connection, it often doesn't know that you have tickets even if you don't save your tickets to the cloud. Also, if you don't exit properly, the app ends up in a weird state where, the next time you go to use a ticket, you think you're at the activation screen but you can't activate any tickets.
20 people found this review helpful

Siddharth Ahluwalia
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How does an app that has never been updated start crashing suddenly? I'll live with the ancient UI, but the one thing you can't have with something that's part of your commute is the unreliability. App won't stay open today. Crashes within a second of loading. Edit: after a year or so of not working on pixel phones (because it wasn't 64bit compliant) the app recently started working again. Today it won't open because it says an update is required but there is no update in the app store.
15 people found this review helpful
Bytemark, Inc.
June 4, 2024
Hello Siddharth, Please bear with us, we are currently working on a fix for this!