NY Waterway

Bytemark, Inc.

About this app

Your Phone Is Your Ticket

This app allows NY Waterway Hudson River Ferry riders to purchase tickets paper-free from their phone and use their phone as a ticket. All personal information and payments are encrypted over SSL, and our backend is PCI-compliant to ensure high security.

Features:
- Buy tickets from your phone
- Use your phone as your ticket
- Route maps
- Schedules
- Advisories
- Bus Locator

NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since its launch in 1986, it has served over 65 million passengers. With routes stretching along both the Hudson River and a complimentary bus service, NY Waterway is an easy and comfortable way to travel to and from Manhattan.

Ratings and reviews

[edit] reached out to customer service about the below - oddly it has something to do with Android settings using metric and Australian language settings. Thanks! 👍 Absolute joke. Can't create an account using Google - gives an error. Then when trying to create an account with email password, the verification email is sent but when i log in it says my password is incorrect. Have reset it 5 times - able to login with new password to account.bytemark.co but not ny waterways with that password.

**Update: NY Waterway and Bytemark spent two weeks figuring out what was causing this issue and followed up with me directly. Happy to report the app works again and my tickets were not lost. ** After the update, I have not been able to login or pull my previously purchased tickets. I've had to resort to buying paper tickets again which are more reliable at this point. Waiting to hear back from the customer service team on the login issues.

Horrible. App would not let me complete my transaction. Tried it 20 times on one phone, tried it 5 times on another. Would not continue after entering my card information. Ferry personnel were not helpful at all, just kept repeating 'you have to download the app' which I had. They let us ride to our destination, but the experience was terrible & frustrating.

What's new

New York Waterway is excited to release the latest version of their customer app. Based on passenger feedback, this new release includes the following updates and bug fixes:

• Improved user experience with easier navigation for key menu options.
• Pixel 7 compatibility issues have been addressed.
• Additional security measures to eliminate the creation of fraudulent accounts.
• Enhanced features such as history and pass details for a more dynamic customer account.