Faiba

Jamii Telecommunications Ltd

About this app

The Faiba app gives you ultimate power to manage all your Faiba services in one place.

It provides you with a simple and easy way to access information conveniently about your Faiba services, 24 hours a day.

With the Faiba app, you can do the following;

For Mobile;

CHECK BALANCE AND USAGE: View the balance in the main account and for all packages subscribed to, for your line or multiple lines

BUY AIRTIME: Recharge your line or another line easily

BUY BUNDLES: But plans for your line or another line easily

MANAGE MULTIPLE LINES: Add multiple lines for easy management

DATA MANAGER: Activate data manager to prevent browsing on your airtime

For Fixed;

VIEW STATEMENT: View your fixed account statement

VIEW INVOICE: View invoices and see if they are paid or unpaid

VIEW SERVICES: View the list of Faiba services that you have and their status i.e. active or inactive

Other services;

STORE LOCATOR: Find all Faiba shops, dealer shops and agent shops countrywide

SUPPORT: Email our support teams anytime for assistance on any issues you may be facing

Ratings and reviews

Lately, I've been having trouble with this app. I'll buy a data subscription, the money will leave my Mpesa but the data is not topped up on the Faiba app. It has happened several times in the past but it never got resolved even after I got a hold of Faiba Customer Service on Twitter. The latest occurrence is last night. It's very frustrating and I'm looking for an alternative provider.

I don't know what happened to Faiba, it used to be so fast and reliable. but recently from around July 2024, Faiba is so poor with connection issues and outages, it is not even possible to do even a Google meet for more than 10 minutes, it just drops and it's so annoying. Something else there is outright descripancy on data usage, the data is exhausted too faster even without fair usage. They also used to give offers but now they don't. It is disappointing. Best option is to just install WIFI.

This used to be a decent app (3/5) - simple and functional (some of the time). Network issues the past few months seem to have affected or crept into the app. The recent update just made it worse. I keep getting logged-out, most times the app doesn't connect despite others doing so. Sometimes I do not get the right airtime purchase amount until after a few minutes. Progress, don't regress!

What’s new

New Bundle Options