The rewards program SUCKS fill up my rewards and I been stuck on the almost last palm tree for 3 month and I been there already another 7 times so why have a rewards program if you dont honor it! I was a reg because Is just me and my daughter so is a good meal and delish when we are having a busy week but not any more. Very poor system
Pollo Tropical Bad Business U cant join nor order on line pollo tropical you are cheap invest some of the capital you gain every day.......there are so many people that patronize your business & this is what your app is all about NADA/NOTHING!!!!! KEEP THE CIUSTOMERS HAPPY
It was great when it worked and took my credit card info. Now that I have a new card it constantly says that "Florida" is not a recognized value. Please fix. The lines are always long at this place so the option to order before getting there is a HUGE luxury.
Go to the drive through instead!!! Don't bother with ordering online they do not fill the orders correctly. So while my food gets cold i have to load up my own sauces. Messaged corporate and they do not even care enough to reply.
Good idea, awful execution I've used the app 3 times and twice I picked my food up and the order was wrong. I went to complain in the app but that page doesn't work. Worthless
Unhappy customer The rewards doesn't work and you never get a single coupon. Pollo tropical your food tastes good, but you need to quit being so greedy and give coupons and rewards to keep your customers coming back for more.
Updated - Many bug fixes.
Added support for use my location to search for stores.