The rewards program SUCKS fill up my rewards and I been stuck on the almost last palm tree for 3 month and I been there already another 7 times so why have a rewards program if you dont honor it! I was a reg because Is just me and my daughter so is a good meal and delish when we are having a busy week but not any more. Very poor system
Pollo Tropical Bad Business U cant join nor order on line pollo tropical you are cheap invest some of the capital you gain every day.......there are so many people that patronize your business & this is what your app is all about NADA/NOTHING!!!!! KEEP THE CIUSTOMERS HAPPY
It was great when it worked and took my credit card info. Now that I have a new card it constantly says that "Florida" is not a recognized value. Please fix. The lines are always long at this place so the option to order before getting there is a HUGE luxury.
Unhappy customer The rewards doesn't work and you never get a single coupon. Pollo tropical your food tastes good, but you need to quit being so greedy and give coupons and rewards to keep your customers coming back for more.
The app is garbage. Its full of glitches and bugs. When I first installed the app it didn't properly keep track of my purchases to get a reward, so I reinstalled it, then it finally kept track of my purchases and I got a free meal but now it won't reset so, I can start all over again. It keeps saying I have a free meal even after I redeemed it. The app is making me hate the restaurant, even though the food is great. I don't recommend this app unless you like headaches.
Go to the drive through instead!!! Don't bother with ordering online they do not fill the orders correctly. So while my food gets cold i have to load up my own sauces. Messaged corporate and they do not even care enough to reply.
Improved barcode scanning, rewards refresh and rewards messaging.