I rack up points, but no coupons I have no problem getting the points to add up. The level that I am on says I get a coupon for a free drink each month. It has always been there at the beginning of the until January. Since the point of the app is to earn rewards for purchasing from Racetrac, if the rewards go away...what is the point? I tried contacting racetrack a week ago nicely asking if the program changed and have not gotten any response.
Don't bother Worked fine....until i got a new phone. Installed app and doesn't recognize my email. Signed up again and won't let me add my phone# cause it's already being used. Guest services don't respond back. Guess I just loose all the points and use other gas stations.
Forgotten Password I changed phones and reinstalled app, but I forgot my password. App has to way to reset. Sent email weeks ago, no response. We need a better way to reset / retrieve password. They changed it.. but my email won't come up.. says it can't find it.. but I tried to re sign up.. and it says it's already in use..
Terrible I have almost 2000 points and can't use them. This app is so terrible that instead of getting better, they keep getting worst and worst. The coupons won't work, the points that I have, I can't do nothing with them. Really terrible racetrac. So on last update they added password reset, and...... Yeah it doesn't work it says it looked for all records and email isn't on record. Lmao really. I even showed to employee and she didn't know what to say. Terrible
How about a fix that works? So . . . Racetrac finally develops a mechanism for recovering a lost or forgotten password. I follow the instructions for resetting my password and wouldn't you know it, a window pops up saying, "Awkward... we can't process that request right now." WAY TO GO RACETRAC!!!
Account not recognized fix! For all of the people that say their account isn't recognized, instead of letting auto fill complete the address, manually type in the address. It will then show up underlined and work. You're welcome!
Exciting news: we FINALLY got a password reset button! It took some time, but…maybe absence makes the heart grow fonder? Your points and rewards are waiting – nay, longing – for you! Reset your password to log back in today. Don’t forget to add your phone number under Account Preferences to get the most out of RaceTrac Rewards.
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