The app was great when it first came out. Then there was an update and I got a free bump up to Prince of Pastry. That would've been awesome but I haven't been able to access coupons. It says please wait and then just cycles. I just got an email saying they made changes and everything is supposed to be cupcakes and rainbows but it's not. I downloaded the app again but it's still a no go. Sigh....
Always get an error saying Ackward can't process request at this time. Earned free drinks once a week for a year but it doesn't update properly so I get one every couple of weeks when out decides to work. Stop every morning and haven't received points in a week for all my purchases. I will find another store to use unless the app is fixed.
Have been final level reward member since April, have gotten maybe 10 of my "free daily drink" in 3 months. Got through to customer service a month ago, was told the app has a "glitch" that isn't showing rewards. Been 2 months total now since my rewards disappeared, their answer was to send useless coupons in the mail instead of just fixing the app
Like most other reviews posted here... The closer you get to more frequent rewards, the more often the app seems to fail. I've been at top tier for just over a month and only gotten 3 of the free daily sodas... Once because the attendant knew me well enough to trust that I wasn't lying even though the app wasn't updating my free daily soda.
Well last week you sent an email saying I had coupons. Because your app didn't work. Finally got the coupons to load then went to use them and the app won't pull them up. Either pay someone to build your app to work or do away the app all together. I truly despise companies who want to promote something then fail and do nothing about it. Look at your ratings 2.9. SMH.
Awkward. That's what this app is. And it will tell you that it's awkward. I've been TRYING to use it for over a year and during that time I get the AWKWARD message more times than I can count. Complaints about it go unresolved. Then someone sends me a coupon for a FREE DRINK, but I can't use it. AWKWARD HUH?
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