
Ernesto
App works at a minimum as expected. This feedback is aimed at the driving score section: it's unfair and inaccurate when determining 'distracted driving'. I have had to use my map regularly last week because I wasn't familiar with the location I'm moving in, and the apps tags me looking at my map as distracted driving. Give me an option to resolve this, or increase your reporting accuracy.
7 people found this review helpful
American Automobile Association, Inc.
March 20, 2025
Hi Ernesto, we sincerely apologize for the inconvenience. We'd be happy to take a look into this for you, please contact us at Support@aaa-onboard.com with ‘App Review’ in the subject line, so we can improve your experience. Thank you.

Andrew Janoski
After updating the older AAA app with this one, I cannot login to my account. "Opps! Something went wrong." is always displayed with no error code to indicate what may have gone wrong. Removing, and then reinstalling the app, does not fix the problem. So, now the only way to access my account is by using a browser with the desktop view.
1 person found this review helpful
American Automobile Association, Inc.
April 15, 2025
Thank you for your feedback Andrew Janoski. We would like to take a look at it for you. For further assistance contact us at: Support@aaa-onboard.com with ‘App Review’ in the subject line

Tom McGee
The onboarding experience is a train wreck. The user interface doesn't match the documentation (specifically, the link to load my card into my Google wallet is not there). My password wasn't saved, so I have to reset it again. And I have to install one app, then another, then uninstall the first? Forgot it. I'll opt out because I'll be better off with a physical card than I will be with some buggy app.
10 people found this review helpful
American Automobile Association, Inc.
February 4, 2025
Thank you for your feedback Tom. You may be using the AAA Mobile app (white icon) which is for a different club. Please only use the Auto Club app (blue icon), which is for members in our club. If you continue to have issues contact us at: Support@aaa-onboard.com with ‘App Review’ in the subject line.