
Shaun Rego
Tried using the app for Roadside Assistance and it was a pain typing in the chat because the keyboard covers the text box where you type and you can't see what you're typing. The info for my request doesn't appear accurate either because it shows my location as unknown even though it initially detected my location, and the EST time keeps moving later and later. The website is way better to put in a request.
183 people found this review helpful
American Automobile Association, Inc.
September 13, 2022
Thank you for your feedback, Shaun. We apologize for the inconvenience, and thank you for taking the time to report this. The issue has been resolved, please update to the newest build by reinstalling the app. If you would like to provide additional feedback contact us at:Support@aaa-onboard.com with ‘App Review’ in the subject line.

A Google user
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I use it for the AAA OnBoard program... if this is suggested to you GET THE PHYSICAL DEVICE INSTEAD. The location service is shotty at best, and it tracks EVERY. RIDE. This is the second most annoying part, because every time you take an uber or ride with a friend, you have to remember to log in and tell the app you weren't driving, otherwise you are penalized if their driving is poor. Especially if you are calling a cab after a late night out, because you are "driving" during unsafe hours. The worst aspect of this app is it's battery consumption, which pretty much guarantees a 10% loss in battery per charge while it is running in the background. I'm sick of it and I'm calling them tomorrow for the other option, which won't kill my battery and only tracks my driving.
125 people found this review helpful
American Automobile Association, Inc.
September 24, 2018
A couple responses to potentially help: it only tracks (and consumes extra battery) when it detects a drive is occurring. You have the ability to edit any trip in the past 7 days to update if you were not driving. The algorithm improves quickly, easily recognizing when, say, an Uber driver isn't driving like YOU and flags you as a passenger.

Elizabeth Wilcher
Downloaded this for the 15% discount on insurance. It is supposed to monitor driving so you can earn larger discounts at renewal. It is completely inaccurate, though. It registers numerous instances of "hard braking" on every single trip, which don't actually happen. Also, my husband and I both had to download the app since we have 2 cars. However, we ride together every day. It shows different numbers on his trip vs mine, when we're in the same car. Just a way cheat you out of the discount.
156 people found this review helpful
American Automobile Association, Inc.
May 25, 2021
Thank you for your feedback, Elizabeth. Hard braking is calculated by the phone’s GPS speed change in 1 second intervals. For example, if you're driving 40 MPH and drop to 33 MPH in 1 second, it's considered hard braking. We will reach out to you via email regarding your husband's OnBoard enrollment.